Why a “Mobile Only” Marketing Approach is a Flawed Idea

1. Take Advantage of Today’s Automation Options

One newer entrant is mobile marketing automation that enables marketers to easily automate one-to-one personalized engagement to the right people at the right time. It leverages mobile analytics, often plugs into your existing customer data systems to enhance all existing data with real time mobile data, uses predictive analytics and machine learning to discover trends and patterns hiding in your data, and allows you to utilize these insights to build a variety of mobile engagement campaigns that engage your customers in their mobile moment.

Look for out-of-the-box mobile marketing automation connectors to existing customer data systems like traditional marketing automation, CRM, and business intelligence platforms.

2. Collaborate With Colleagues

Second, for the good of your customers, employees and business, take steps today to break down any silos that limit your effectiveness. Because your mobile users are multi-channel, they can be influenced at multiple touch points. Your key to success is to collaborate with colleagues to build and execute a comprehensive strategy and a tactical plan based on a single view of your target. This means lots more communication, joint meetings, and teamwork with shared investment and commitment to positive outcomes.

3. Never Stop Learning

You must stay current when it comes to behaviors and trends. It takes a lot of work, but it is absolutely essential that you are factoring in today’s interests and activities. For instance, Meeker told the conference attendees that 20 percent of all Google search is happening via voice prompt. Who among us would’ve predicted that 12 or 18 months ago? Now we need to consider that as we create campaigns and experiences to satisfy, and even delight, our audiences.

“Customers increasingly expect to be treated as individuals. That means personalized and contextually relevant real-time interactions,” says Julie Ask of Forrester Research.

It also means that we be smarter than those who hype. Despite the incredible and unending growth of mobile, our actions must be omnichannel precisely to match the actions of our targets.

Accessing the top resources and up-to-date training material to keep you apprised of what’s next in mobile marketing is key to staying ahead of the curve.