ITIL Certification: The Key to Efficient IT Management

ITIL Certification Course FAQs

• Why should you opt for Simplilearn ITIL certification?

  ITIL certification is ideal for IT professionals wishing to improve their IT organization's service. Taking up our ITIL® 4 Certification Training Course offers several advantages:

  • The course curriculum covers essential ITIL 4 concepts*, giving you a deep understanding of IT service management practices.

  • You will learn from experienced instructors who bring real-world insights and experiences to enhance your understanding.

  • You gain access to high-quality self-paced content, which allows you to learn according to your schedule and learning style.

  • The course will prepare you for the ITIL 4 Foundation exam, increasing your chances of passing on the first attempt.

  *Simplilearn is an accredited training partner ensuring high-quality and up-to-date course content.

• How do I renew my ITIL certification?

  Effective from 1st Jan’23, ITIL certification will hold a validity of three years unless renewed. If you intend to renew your certification, you can opt for the methods below:

  • Retake the examination before the certification expiry date.

  • Taking further certifications before the renewal date. The renewal date for all certifications within the certification suite will be automatically updated.

  • Collecting and logging professional development points via the MyAxelos membership platform: 20 CDP (continuous professional development) points each year across different categories of CDP for three consecutive years.

• Can I cancel my enrollment for ITIL training? Will I get a refund?

  Yes, you can cancel your enrollment in the ITIL certifications training. We provide a refund after deducting the administration fee. To learn more, please read our Refund Policy.

• What are the roles and responsibilities of ITIL professionals?

  Roles and responsibilities of ITIL professionals as per the ITIL framework include:

  • Responsibility for the entire IT lifecycle 

  • Define strategies, policies, and standards

  • Ensure the best quality of services offered

  • Monitor key performance indicators

  • Maintain operational costs

  • Problem Management

  • Guarantee continued improvement in services

• How do I download the ITIL Certificate?

  After passing the test, you can download your ITIL certifications from your PeopleCert account.

• What are the ITIL certifications paths according to the ITIL framework?

  The ITIL service value system has three designation paths - Managing Professional (MP), Strategic Leader (SL) and Practice Manager (PM) that one can choose from. However, candidates only qualify for these paths once they complete the ITIL 4 Foundation certification.
  The ITIL certifications journey includes the following:

  ITIL Foundation

  The ITIL Foundation certification is the primary step to becoming an expert. This certification covers the basics and key concepts of ITIL 4. To pass this certification, one should know the ITIL 4 principles, the four dimensions of service management, the key concepts of Lean, Agile, DevOps, and the best practices of ITIL 4.
  To achieve the ITIL 4 Foundation certification, one must take a short course and pass a one-hour exam. After acquiring the certification, one can choose either of the three designation paths mentioned above.

  ITIL Practice Manager

  After one acquires the ITIL 4 Foundation certification, those wanting to build their career in specific ITIL 4 management practices can choose the ITIL 4 Practice Manager Certification.

  ITIL Managing Professional

  This ITIL certification is for individuals working with technology and digital teams. It equips them with the practical and technical skills required to run IT projects and ensure a smooth workflow.

  ITIL Strategic Leader

  This ITIL certification encompasses all modern IT-enabled services and their influence on business strategies. If individuals complete all the modules of the above-mentioned paths, they can proceed to the ITIL Master training.

  ITIL Master

  After completing the MP and SL certifications and having a 5-year experience in IT service management, one can apply for the ITIL Master designation. This ITIL certification requires hands-on experience and knowledge of the ITIL service value system, ITIL framework, project management, and service management. ITIL masters are also involved in managing cloud services.

• What are the ITIL 4 Foundation certification requirements?

  Candidates must complete the ITIL 4 Foundation training before appearing for the certification exam. To achieve the certification, they must pass the one-hour-long ITIL 4 Foundation Certification exam with at least 65% of the total marks. The results are generally released within 15 days of completing the test. If you are enrolling in training courses, ensure that it is from accredited training organizations.
  Similarly, for further certifications, you must possess the ITIL 4 Foundation certification and pass the respective certification exams after completing the training courses.

• Who are the instructors for this ITIL foundation certification, and how were they selected?

  We have partnered with only the most highly qualified instructors for this ITIL foundation certification. Our rigorous selection process includes profile screening, technical evaluation, and a training demo. We also ensure that only trainers with a high alumni rating remain on our faculty.

• How do I enroll in the ITIL 4 Foundation certification?

  The application process for the ITIL 4 foundation involves three steps. 

  • First, candidates must submit an application detailing their motivation for the course. 

  • Next, an admission panel will review the applications and shortlist candidates based on their submissions. 

  • Finally, selected candidates can begin the ITIL 4 foundation within 1-2 weeks. 

  Please note that upon selection, candidates must pay the course fee using any preferred payment option available before beginning their learning journey.

• How much does an ITIL 4 Foundation-certified professional make in the US?

  The salary range for an ITIL 4 Foundation-certified IT service management professional can vary depending on location, experience, and the specific industry. On average, US-based certified ITIL Foundation professionals can expect an annual salary of $96,560.

• How often is the ITIL certification exam updated?

  The ITIL certification exam gets updated every 2-3 years.

• What are the different ITIL training options available?

  Different ITIL training options available in the market are:

  • Foundation training
  • Practitioner training
  • Intermediate training
  • Expert training
  • Master training

• How do I prepare for ITIL certification?

  To prepare for ITIL certification, you need to follow the steps given below:

  • Gain in-depth knowledge about what ITIL is and what the main concepts involved
  • Search and join a comprehensive ITIL training course and go through the study guide given in the course
  • Get your doubts clarified by the respective instructor and try to understand if you can relate to the ITIL functions and processes in your work area.
  • Attempt practice tests as much as possible to get the hang of the ITIL certification exam.
  • Try understanding the relationship between the five ITIL Exam stages and schedule your ITIL exam when you are ready with your preparation.

• How can ITIL training help in my current job?

  With ITIL training and certification, employees can help their organizations systemize IT service operations and add more professionalism to their present job role.

• What is ITIL used for?

  Information Technology Infrastructure Library, usually referred to as ITIL in short form is a framework designed to align IT department work to business requirements. In simple words, ITIL is a set of guidelines and best practices for standardizing the process of IT services selection, planning, delivery, and support. Companies that follow protocols laid out by the ITIL framework are better at providing quality services and customers satisfaction. With this ITIL course, one can successfully dive into the world of ITIL.

• Who needs ITIL Certification?

  ITIL certification is ideal for IT professionals wishing to improve their IT organization's service. The ITIL framework provides a common language for delivering IT services, including more effectively interacting with suppliers and customers to overcome any challenges between IT and business and achieve targeted results. Since the ITIL 4 Foundation certification is a gold standard in the IT service management industry, it provides basic knowledge about the concepts, core principles, and best practices of the IT service management industry. Nowadays, ITIL certification is also finding applications in cloud services.

• Who are the trainers for live classroom training for ITIL certification?

  All of our highly qualified trainers are ITIL®-certified with more than 15 years of experience in training and working in the IT domain.

• Is the ITIL 4 Foundation certification relevant in the United States?

  ITIL certifications are globally recognized and are no different in the US. Moreover, ITIL certifications are relevant across all industries.

• What job roles are available after earning an ITIL Foundation certification in the United States?

  An ITIL certification can help you succeed in several roles, including (but not limited to):

  • IT Service Manager

  • Change Manager

  • Quality Manager

  • Problem Manager

  • Risk Manager

  • IT Operations Manager

• Is ITIL training worth it in the USA?

  Yes, ITIL training is worth it in the US. Professionals with ITIL certifications are in high demand worldwide. Given the fact that large, global enterprises leverage the ITIL framework, there are many rewarding and well-paying career opportunities for ITIL-certified professionals.

• What are the requirements for enrolling in ITIL training in the United States?

  To be eligible for this ITIL 4 Foundation Certification Training course, applicants should have a bachelor's degree or high school diploma. Newcomers and experienced professionals can take Simplilearn’s ITIL® 4 Foundation Certification Training course. Though prior knowledge of ITIL is helpful, it is not required.

• How long does it take to complete the ITIL course in the United States?

  You’ll have eight days to complete the online self-learning content and course-end knowledge assessments in this ITIL Foundation training course. You can do this at your own pace and schedule.

• Can I take ITIL certification exams online?

  Yes, the ITIL certification exam can be taken online anytime, 24/7.

• What is the passing score for the ITIL certification exam?

  The passing score for the ITIL certification exam is 65%.

• What is Global Teaching Assistance?

  Our teaching assistants are a dedicated team of subject matter experts here to help you get certified as a data analyst on your first attempt. They engage students proactively to ensure the course path is followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

• What is covered under the 24/7 Support promise?

  We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. You will have lifetime access to the community forum, even after completion of yourI TIL® 4 Certification Training Course with us.

• Does Simplilearn have corporate training solutions?

  Discover how Simplilearn for Business can equip your teams with the latest AI and other digital skills, including industry certifications. Our tailored training and learning paths are designed for Fortune 500 and mid-sized companies, offering targeted skill development for their workforce. Explore our comprehensive learning library, Simplilearn Learning Hub+, which features unlimited live interactive solutions that are available organization-wide. Our dedicated curriculum consultants collaborate with each client to identify and implement the ideal learning solutions for their teams' needs.

• Will missing a live class affect my ability to complete the course?

  No, missing a live class will not affect your ability to complete the course. With our 'flexi-learn' feature, you can watch the recorded session of any missed class at your convenience. This allows you to stay up-to-date with the course content and meet the necessary requirements to progress and earn your certificate. Simply visit the Simplilearn learning platform, select the missed class, and watch the recording to have your attendance marked.

• What do people think about Simplilearn’s ITIL® 4 Foundation Certification Training?

  Simplilearn is highly regarded for offering valuable, career-boosting education. The ITIL® 4 Foundation Certification Training offers a well-structured and industry-relevant curriculum. Simplilearn testimonials and alumni reviews talk highly about the comprehensive course content, practical learning approach, and experienced instructors. The flexibility of the programs allows professionals to upskill while balancing work and personal commitments.

• What are the eligibility criteria to enroll in this ITIL® 4 Foundation Certification Training?

  To be eligible for this ITIL® 4 Foundation Certification Training, applicants should have a bachelor's degree in a relevant field. Simplilearn’s ITIL® 4 Foundation Certification Training can be taken up by newcomers and experienced professionals. Though prior knowledge of ITIL is helpful, it is not compulsory. Additionally, there is no requirement for previous work experience.

• Are there any other online courses Simplilearn offers under IT Service and Architecture?

  Yes, Simplilearn offers several other online courses under IT Service and Architecture. These include specialized certifications, master programs, and post-graduate courses tailored to different skill levels. Simplilearn greatly emphasizes upskilling and boosting career opportunities across industry sectors, with each course designed to help learners enhance their expertise in IT Service and Architecture.

  Similar programs that we offer under IT Service and Architecture

  • ITIL 4 Managing Professional
  • ITIL 4 Specialist: Create, Deliver and Support
  • ITIL® 4 Specialist: High Velocity IT Course
  • ITIL® 4 Strategist: Direct, Plan, and Improve
  • ITIL® 4 Specialist: Drive Stakeholder Value Course
  • Togaf certification