Basics of Service Design: ITIL® Intermediate Certification Training

Four P’s of Service Design:

1. People: This refers to the people, skills and competencies involved in the provision of IT services
2. Products: This refers to the technology and management systems used in IT service delivery
3. Processes: This refers to the processes, roles and activities involved in the provision of IT services
4. Partners: This refers to the vendors, manufacturers and suppliers that are used to assist and support IT service provision

Key Processes of Service Design:

The major key processes of Service design are mentioned as below.

• Service catalogue Management
• Service Level Management
• Capacity Management
• Availability Management
• ITSCM
• Information Security Management
• Supplier Management

Individual Aspects of Service Design:

There are five individual aspects of Service design and these are stated as below:

• New or changed service solutions
• Service management systems and tools
• Technology architectures and management systems
• Processes, roles and capabilities
• Measurement methods and metrics

To know more about Service design, you can explore our training courses on ITIL® Intermediate service modules. Simplilearn offers intensive online training on ITIL® Intermediate Lifecycle Modules.