Taking a Giant Leap in ITIL Expertise

Monika Matczak

5+ years

Major Incident Manager

Fujitsu Poland

Process Manager for European Commission

ABAKUS IT-SOLUTIONS

As documented by Monika Matczak

After joining ABAKUS IT-SOLUTIONS last year, I realized that much of my work revolves around the ITIL framework. After working there for a few months, I lacked specific, valuable skills. Therefore, I chose to upskill myself with Simplilearn’s ITIL® 4 Foundation Certification Training and ITIL® 4 Specialist: Create, Deliver and Support courses.

Both of Simplilearn’s courses were comprehensive, and the curriculum was vast. Also, I realized that Simplilearn’s courses were available at an attractive price, making it easy on my pocketbook. The courses were flexible, and I work in shifts, which made it easy to carve out time and focus on my studies.

Simplilearn’s courses helped me understand the technical aspects of ITIL, and they have helped me perform better at my work. Also, after completing my training, I received a promotion at my company.

The value of upskilling

I joined ABAKUS IT-SOLUTIONS in March 2021. At my job, I am regularly exposed to the ITIL framework, and my job requires me to design, deploy, and maintain ITIL processes. After working there for a few months, I knew I could benefit from learning new skills. My company also supported me in taking the courses, so I enrolled in Simplilearn’s ITIL courses.

Post Graduate Program in Lean Six Sigma

Hands-on experience through applied learning

Choosing Simplilearn’s online learning

There were two reasons to take Simplilearn’s courses: First, it was suggested by my company. The courses Simplilearn provided were comprehensive, and the curriculum was vast. Also, I realized that their courses were available at an attractive price.

My experience with Simplilearn was excellent. I took a self-learning course that offered self-paced learning. So, it was beneficial because it aligned with my busy schedule.

How certification helped my career

Gaining ITIL certification was essential for my professional and personal growth. At my job, I monitor efficiently and follow up the P1/P2 incident lifecycle through the execution of the incident management process, which is a part of the ITIL framework. I organize internal and external audits, and assess and coordinate the implementation of recommendations. Therefore, the course has helped me understand the technical aspects and perform better at my work. My company has recognized my efforts, and I look forward to learning more.

Dive into additional success stories and process improvements in IT Service and Architecture by clicking this link.

MONIKA ENROLLED FOR

ITIL® 4 Foundation Certification Course

Did you know?

Annual Expected Salary of an ITIL Professional is

$95k - $105k

Source: Glassdoor