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Empowering Career Growth: From Customer Service to IT Data Analyst

Picture of Nwagbara Chika

Nwagbara Chika

5+ years

Picture of Customer Service Executive

Customer Service Executive

Air Peace Limited

Picture of IT Data Analyst

IT Data Analyst

Air Peace Limited

As documented by Nwagbara Chika

My name is Nwagbara, and I have accumulated over five years of professional experience in the field. I started as a customer service executive at Air Peace Airline Limited. Through my dedication and passion for growth, I transitioned into the role of an IT Data Analyst.

Enrollment Decision and Career Goals

I enrolled in the ITIL Foundation certificate course to further enhance my performance and excel in my current role. This course promised to empower me with the knowledge and skills necessary to thrive in my field. Additionally, as I aspire to pursue opportunities abroad, acquiring a certification would strengthen my profile and increase my chances of success.

My Experience with Simplilearn

Among the various options available, I chose Simplilearn as my learning partner due to its sterling reputation and widespread recognition in the industry. A certification from Simplilearn would hold significant value. Upon reviewing the curriculum, I was delighted that it aligned perfectly with my learning objectives and professional demands.

Certification Provided a Career Boost

Undoubtedly, the ITIL Foundation certification has played a pivotal role in shaping my career. I am incredibly grateful that I decided to embark on this journey, as it has had a transformative impact on my current role as an IT Data Analyst. The certification upgraded my knowledge and enriched my overall industry experience. It empowered me to successfully transition from a customer service executive to an IT professional, showcasing my adaptability and commitment to growth.

ITIL 4 Managing Professional Master’s Program
Capstone projects involving real world data sets with virtual labs for hands-on learning

Reflecting on my professional background, I have dedicated my efforts to Air Peace Airline Limited since 2017, where I began my journey as a Data Analyst. Over five years, I have continually evolved within the organization, progressing from a customer service executive to my current role as an IT Data Analyst. I am actively exploring new opportunities outside my home country, driven by my ambition to embrace new challenges and broaden my horizons.

The decision to upskill myself through the ITIL Foundation certification was fueled by my determination to enhance my performance in my current role. Furthermore, I recognized the value of acquiring additional credentials to bolster my professional profile while seeking opportunities abroad. Simplilearn’s esteemed reputation and the tailored curriculum they offered made it an obvious choice for my learning journey.

My overall experience with Simplilearn has been nothing short of exceptional. As a working professional, finding time to study can be a challenge. However, Simplilearn’s flexible schedule allowed me to strike a harmonious balance between my work commitments and my pursuit of knowledge. The learning experience was seamless, facilitated by the user-friendly platform and the dedicated support of the Simplilearn team.

Conclusion

The ITIL Foundation certification from Simplilearn has given me a significant career boost. It has broadened my skill set, elevated my industry expertise, and enabled me to transition into the IT Data Analyst role successfully. I am immensely grateful for the opportunities it has unlocked, propelling me closer to my aspirations of working abroad. This certification has solidified my belief in the power of continuous learning and the immense value that upskilling can bring to one’s professional journey.

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