What is Cost of Quality (CoQ)? Types, Why to Use & How to Measure it?

Cost of Conformance

These costs are incurred in an effort to keep defective products from falling into the hands of customers. The Cost of Conformance is made up of Preventions costs and Appraisal costs.

Prevention Costs

Prevention costs includes all those costs which are incurred for activities that are specifically designed to prevent poor product quality from happening in the first place. It is much less expensive to prevent a problem from happening than it is to find and correct the problem after it has occurred.

Prevention costs are incurred for activities whose purpose is to reduce the number of defects. Organizations employ many techniques to prevent defects, including statistical process control, quality engineering, and training.

Appraisal Costs

Appraisal costs, which are also called inspection costs, are those costs which are incurred to identify defective products before they are shipped to customers. However, performing appraisal activities does not prevent defects from occurring. Most managers now realize that maintaining a team of inspectors is not an effective approach to quality control.

A better approach is asking employees to be responsible for their own quality control, along with creating designs for how to manufacture a defect-free product. This approach allows quality to be built into the product, rather than relying on inspections to identify any defects.
 

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Cost of Non Conformance

These costs are incurred because defects are produced despite efforts by the organization to prevent them. Therefore these costs are also known as costs of poor quality. These failure costs are incurred when a product fails to conform to its design specifications .The cost of non conformance is made up of internal failure costs and external failure costs.

Internal Failure Costs

Internal failure costs result from identification of defects before they are shipped to customers. They are identified within the scope of the project. These costs include rejected products, reworking of defective units, and downtime caused by quality problems.

It also includes any costs involved if the company has to reject and throw parts of their project work, which is also called “scrap”. If an organization’s appraisal activities are effective, it has a better chance of detecting defects internally. This increases the level of internal failure costs.

External Failure Costs

External failure costs are costs that are a result of delivering a defective product to the customer. These costs include warranty, repairs and replacements, product recalls, liabilities arising from legal action against a company, and lost sales arising from a reputation for poor quality. Such costs can even decimate a business’s profits.

External failure costs also give rise to intangible costs. For instance, an organization may lose its future business with its existing customer for delivering a product of poor quality. These kinds of costs are not there on the balance sheet, but they can definitely have an adverse impact on the income statement.
The best approach an organization can follow in these situations is to ensure that defective products do not reach the customer.

By reducing our internal failures we can ensure that they don’t slip through to become external failures. Even if we have an external failure, we should act fast and resolve the issue with the customer .This is the hallmark of good customer service.

Thus Cost of Quality includes Costs of Conformance (prevention costs and appraisal costs) and Cost of Non Conformance (internal failure costs and external failure costs) .This technique helps us calibrate the amount we spend to spending to assure quality. It also involves looking at what will be the costs of conformance and costs of non conformance on the project and creating an appropriate balance.

Conclusion

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FAQs

Q1: What is the Cost of Quality in project management?

Quality costs are the expenses associated with preventing, detecting, and remediating quality-related product issues. Quality costs involve more than just upgrading the perceived value of a service/ product to a higher standard.

Q2: What are the four costs of quality?

The main types of cost of quality include Cost of Conformance and Cost of Non-Conformance. While the Cost of Conformance comprises prevention and appraisal costs, non-conformance costs include internal and external failure costs.

Q3: How to calculate the Cost of Quality in projects?

Established organizations have a well-structured quality management system with specific resources devoted to quality planning and assurance. The cost of project quality or CoPQ comprises internal and external failures. Thus, the formula of CoPQ = IFC + EFC, wherein IFC stands for Internal Failure Costs and EFC for External Failure Costs. 

Q4: How to interpret and optimize the Cost of Quality in projects?

You can interpret costs of quality by the use of mathematical models called quality cost models. Optimizing the quality processes of a complete production line employs Dynamic Programming.

Q5: How to implement the cost of quality in project management?

The best way to implement cost of quality in project management is by gathering input data and developing a project quality management plan. Effective data analysis is required, followed by the process of establishing quality metrics. Next, you must perform quality assurance and control and devise an improvement plan to boost the quality.