ITIL® 4 Foundation Certification Training in Kampala

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Axelos-ITIL

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Accredited By

Axelos-ITIL

ITIL Course Overview

This ITIL Training will teach you everything you need to know about ITIL 4 Framework from baseline ideas to all necessary terminologies of ITIL Framework. This ITIL Training Course is your way to bloom, as from modern technologies to operational processes, you would know it all with this.

ITIL Key Features

100% Money Back Guarantee
100% money-back guarantee*

No questions asked refund*

At Simplilearn, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!
  • Earn maximum of 22 PDUs with instructor-led sessions
  • Access to official content from PeopleCert
  • Course fee includes examination fee
  • 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
  • Accredited course curriculum with lifetimes access to recorded and self-learning content
  • 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan
  • Earn maximum of 22 PDUs with instructor-led sessions
  • 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
  • Access to official content from PeopleCert
  • Accredited course curriculum with lifetimes access to recorded and self-learning content
  • Course fee includes examination fee
  • 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan
  • Earn maximum of 22 PDUs with instructor-led sessions
  • 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
  • Access to official content from PeopleCert
  • Accredited course curriculum with lifetimes access to recorded and self-learning content
  • Course fee includes examination fee
  • 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan

Skills Covered

  • ITIL key concepts
  • ITIL process models
  • Customer experience improvements
  • 15 ITIL best practices
  • ITIL central principles
  • Service level management
  • ITSM efficiency
  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices
  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices

Begin your journey to success

Get lifetime access to self-paced e-learning content

Benefits

With the ITIL Certification Course in Kampala, you can probably stand a better chance of boosting up your career and can earn approximately 40% more than your non-certified peers. What is more, the ITIL Training helps you gain advanced knowledge of the ITIL 4 Framework. ITIL Training is guaranteed to help you gain more understanding about the core concepts.

  • Designation
  • Annual Salary
  • Hiring Companies
  • Solution Architect
    Annual Salary
    $94KMin
    $124KAverage
    $159KMax
    Source: Glassdoor
    Hiring Companies
    Adobe hiring for Solution Architect professionals in Kampala
    Amazon hiring for Solution Architect professionals in Kampala
    Barclays hiring for Solution Architect professionals in Kampala
    Accenture hiring for Solution Architect professionals in Kampala
    Cisco hiring for Solution Architect professionals in Kampala
    Source: Indeed
  • ITSM Manager
    Annual Salary
    $98KMin
    $109KAverage
    $144KMax
    Source: Glassdoor
    Hiring Companies
    Accenture hiring for ITSM Manager professionals in Kampala
    IBM hiring for ITSM Manager professionals in Kampala
    Capgemini hiring for ITSM Manager professionals in Kampala
    Source: Indeed
  • System Administrator
    Annual Salary
    $60KMin
    $84KAverage
    $118KMax
    Source: Glassdoor
    Hiring Companies
    IBM hiring for System Administrator professionals in Kampala
    Google hiring for System Administrator professionals in Kampala
    Oracle hiring for System Administrator professionals in Kampala
    Source: Indeed
  • Service Delivery Manager
    Annual Salary
    $45KMin
    $58KAverage
    $110KMax
    Source: Glassdoor
    Hiring Companies
    Oracle hiring for Service Delivery Manager professionals in Kampala
    Capgemini hiring for Service Delivery Manager professionals in Kampala
    Accenture hiring for Service Delivery Manager professionals in Kampala
    Source: Indeed

Training Options

Self Paced Learning

  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 4 simulation test papers for self-assessment
  • ITIL 4 Foundation exam voucher included
  • 2 Official Sample Papers from PeopleCert
  • Earn 19 PDUs for your continual learning
  • 24x7 learner assistance and support

17% Off$499$599

online Bootcamp

  • Everything in Self-Paced Learning, plus
  • Flexi Pass Enabled: Flexibility to reschedule your cohort within first 90 days of access.
  • Live, online classroom training by top instructors and practitioners
  • Batch starting in Kampala from:
30th Nov, Weekend Class
7th Dec, Weekend Class
View All Schedules

13% Off$699$799

Corporate Training

Upskill or reskill your teams

  • Blended learning delivery model (self-paced eLearning and/or instructor-led options)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

ITIL Training Course Curriculum

Eligibility

ITIL Foundation Certification Course that all learners are encouraged to pursue if you are an IT Executive, operation manager, IT audit manager, IT planner, or any other type of leader in the IT industry. Whether you are a professional or just a newcomer in IT, ITIL Training will prove useful to you in case of any scenario.
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Pre-requisites

There are zero necessary factors for beginning this brand new course and students are allowed to start whenever they are ready.
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Course Content

  • ITIL® 4 Foundation

    Preview

    • Lesson 01 - Course Introduction

      08:02Preview
      • 1.01 Course Introduction
        08:02

    • Lesson 02 - Key Concepts of Service Management

      18:01Preview
      • 2.01 Key Concepts of Service Management
        00:31
      • 2.02 Service Management
        01:39
      • 2.03 Stakeholders of Service Management
        01:25
      • 2.04 Service Consumer Roles
        02:22
      • 2.05 Products and Services
        00:44
      • 2.06 Service Offerings
        01:56
      • 2.07 Service Relationships
        02:31
      • 2.08 Value Outcomes, Costs, and Risks Service Relationships
        02:17
      • 2.09 Risks
        01:38
      • 2.10 Utility and Warranty
        01:51
      • 2.11 Key Takeaways
        01:07
      • Knowledge Check

    • Lesson 03 - Four Dimensions of Service Management

      22:27Preview
      • 3.01 Four Dimensions of Service Management
        00:31
      • 3.02 Dimensions of Service Management
        01:21
      • 3.03 Organizations and People
        02:33
      • 3.04 Information and Technology
        03:10
      • 3.05 Information and Technology Regulations
        00:47
      • 3.06 Selecting the Right Technology
        01:19
      • 3.07 Factors Influencing Technology
        01:07
      • 3.08 Cloud Computing
        01:20
      • 3.09 Partners and Suppliers
        01:40
      • 3.10 Organization Strategy
        02:12
      • 3.11 Value Streams and Processes
        02:12
      • 3.12 Processes
        01:04
      • 3.13 Factors Affecting Service Providers
        02:29
      • 3.14 Key Takeaways
        00:42
      • Knowledge Check

    • Lesson 04 - The ITIL Service Value System

      30:08Preview
      • 4.01 The ITIL Service Value System
        00:31
      • 4.02 Service Value System
        01:53
      • 4.03 Components of SVS
        00:59
      • 4.04 Organizational Silos
        02:27
      • 4.05 ITIL Guiding Principles
        01:26
      • 4.06 Focus on Value
        01:58
      • 4.07 Applying the Principle - Focus on Value
        01:14
      • 4.08 Start Where You Are
        01:55
      • 4.09 Applying the Principle - Start Where You Area
        01:23
      • 4.10 Progress Iteratively with Feedback
        01:48
      • 4.11 Applying the Principle - Progress Iteratively with Feedback
        00:59
      • 4.12 Collaborate and Promote Visibility
        02:00
      • 4.13 Applying the Principle - Collaborate and Promote Visibility
        01:02
      • 4.14 Think and Work Holistically
        00:29
      • 4.15 Applying the Principle - Think and Work Holistically
        01:17
      • 4.16 Keep It Simple and Practical
        00:46
      • 4.17 Applying the Principle - Keep It Simple and Practical
        01:08
      • 4.18 Optimize and Automate
        01:49
      • 4.19 Applying the Principle - Optimize and Automate
        01:41
      • 4.20 Principle Interaction
        02:48
      • 4.21 Key Takeaways
        00:35
      • knowledge Check

    • Lesson 05 - The Service Value Chain

      12:39Preview
      • 5.01 The Service Value Chain
        00:35
      • 5.02 The Service Value Chain Overview
        01:07
      • 5.03 Plan Activity
        01:15
      • 5.04 Improve Activity
        01:09
      • 5.05 Engage Activity
        02:02
      • 5.06 Design and Transition Activity
        01:14
      • 5.07 Obtain or Build Activity
        01:23
      • 5.08 Deliver and Support Activity
        01:22
      • 5.09 Service Value Streams
        01:11
      • 5.10 Key Takeaways
        01:21
      • Knowledge Check

    • Lesson 06 - ITIL Management Practices

      52:03Preview
      • 6.01 ITIL Management Practices
        00:42
      • 6.02 Continual Improvement
        02:55
      • 6.03 Information Security Management
        02:50
      • 6.04 Relationship Management
        02:29
      • 6.05 Supplier Management
        04:15
      • 6.06 Supplier Management Activities
        02:16
      • 6.07 Change Enablement
        03:08
      • 6.08 Incident Management
        02:23
      • 6.09 IT Asset Management
        03:22
      • 6.10 IT Asset Management Activities
        02:16
      • 6.11 Monitoring and Event Management
        02:24
      • 6.12 Problem Management
        03:52
      • 6.13 Release Management
        02:28
      • 6.14 Service Configuration Management
        02:30
      • 6.15 Service Desk
        03:33
      • 6.16 Service Level Management
        03:21
      • 6.17 Service Request Management
        03:11
      • 6.18 Deployment Management
        02:32
      • 6.19 ITIL Terms
        00:53
      • 6.20 Key Takeaways
        00:43
      • Knowledge Check

    • Lesson 07: Online Video Lectures

      08:47:04Preview
      • 7.01 Course Introduction
        11:01
      • 7.02 Key Concepts of Service Management
        50:37
      • 7.03 Four Dimensions of Service Management
        01:22:15
      • 7.04 ITIL Service Value System
        01:43:10
      • 7.05 The Service Value Chain
        45:04
      • 7.06 ITIL Management Practices
        02:58:01
      • 7.07 Mock Test Papers Discussion
        56:56

Contact Us

+65 31 585082

ITIL Course Advisor

  • Bipin Deshmukh

    Bipin Deshmukh

    Training Consultant

    Has over 35 years of experience in the Information Technology industry involving the full Life-cycle software development, Project/ program Management, Process Management, Quality Management, Test life-cycle in Mid-Size multi-national companies.

  • David Podeweltz

    David Podeweltz

    Director of Program Management

    Dynamic and collaborative Director of Program Management with over 10 years of experience and a strong passion for Agile transformations and Operational Excellence. Proven track record in driving large-scale, complex programs across various industries.

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ITIL Exam & Certification

ITIL® 4 Foundation Certification Training in Kampala

  • What is the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is an entry-level certification test and a good starting point for anyone wanting to challenge their skills in the ITIL framework for IT service management. The exam will test your understanding of the core ITIL 4 principles, which often include Lean, Agile, and DevOps concepts. The exam is available online, and you can take it anytime, making it convenient for busy IT professionals.

    Our ITIL® 4 Certification Training Course is tailored to help you understand how to manage modern IT-enabled services. It covers key concepts and common practices throughout the service lifecycle, giving you the knowledge and confidence to pass the exam on your first try.

ITIL Certification Reviews

  • Ammar Abdalla Ahmed

    Ammar Abdalla Ahmed

    Senior Technology Analyst, California City

    After completing this course and gaining practical experience, I landed a new job with a 35% salary hike and I am grateful for that. I loved the flexibility Simplilearn offers, allowing me to study on my own schedule. This course helped me transition my career, and my long-term goal is to build an IT service company in the United States.

  • Priscilla Taylor

    Priscilla Taylor

    Cyber Security Admin Manager, Atlanta

    This course turned out to be very fruitful for me. It got me a new job, promotion & salary hike within the organization, as well as new projects. The comprehensive curriculum, 24x7 learning support, and flexible schedule made my learning journey smooth. I appreciate the communication & motivation from the staff of Simplilearn in the United States.

  • Jose Ruben Gomez

    Jose Ruben Gomez

    Process Excellence Leader, Houston

    After completing various courses from Simplilearn in the IT category, I successfully shifted from business development to IT services. I gained critical skills used in my role as a Process Excellence Leader at U.S. Bank in the United States. My salary increased by 31%, all thanks to my learnings from this course.

  • Anup Nair

    Anup Nair

    Compliance Manager, Toronto

    Simplilearn's ITIL certification helped me transition from Team Lead to Assistant Manager with a 35% salary increase. It's an excellent platform for those pursuing ITIL certification, especially as I work towards my goal of moving to Canada and advancing my career in IT service management.

  • Jeffery MacDonald

    Jeffery MacDonald

    Service Desk Specialist, Calgary

    While at JD Irving, I realized the need to upskill and chose Simplilearn for ITIL certification. The expert-led, blended learning approach was excellent, helping me land a Service Desk Specialist role at ABM Integrated Solutions, a reputed company based out in Canada. I now aim to apply my skills and work towards a team lead position.

  • Sundaresan Sethuraman

    Sundaresan Sethuraman

    Senior Manager - Digital Program, Chennai

    The ITIL foundation course is systematic and easy to follow, ideal for beginners looking to pursue an ITIL certification or ITIL Foundation. The trainer follows a step-by-step approach, making it easier to grasp concepts.

  • Samhita Sarkar

    Samhita Sarkar

    Project Manager, Kolkata

    The ITIL foundation course is very well structured, and I am thankful to Simplilearn for assigning an outstanding trainer. It's been an enjoyable learning journey. Real-world examples during the sessions help us think a little out of the box. Thanks again.

  • Parth Purohit

    Parth Purohit

    Change Management Partner, Pune

    I began my career with Infosys in March 2013 and quickly realized my strengths in stakeholder management and ITIL-based project handling. Despite working in this field since 2016, I only pursued ITIL certification in 2019. This decision clarified my doubts and led to a new job with a significant salary hike.

  • Rajen Ghosh

    Rajen Ghosh

    Lucknow

    I completed my ITIL certification from Simplilearn. The certification helped me to get promoted from technical support engineer to the position of Network Senior Manager. Thank you Simplilearn!

  • Efren Jr Bernardino

    Efren Jr Bernardino

    Quezon City

    ITIL course from Simplilearn helped me to improve my service towards my clients. The learning was helpful and knowledgeable. Thank you, Simplilearn.

  • Vikas D Pandey

    Vikas D Pandey

    Mumbai

    Thanks to the global practices of ITIL I learned from Simplilearn, I now guide my team in offering better client service.

  • Sameer Marathe

    Sameer Marathe

    Project Manager, Pune

    The certification took me from a Project Manager to a Senior Position with a good hike. All credit to the informative and easy-to-understand online study material!

  • Sk Shabbir

    Sk Shabbir

    Kolkata

    Simplilearn's ITIL course was a great experience. The course content is simplified and great for learning. The customer service is excellent and always available for a chat. This certification has helped my career path with a role change from IT Support Engineer to IT Support Officer along with a salary hike. Thanks, Simplilearn.

prevNext

Why Join this Program

  • Develop skills for real career growthCutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills
  • Learn from experts active in their field, not out-of-touch trainersLeading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.
  • Learn by working on real-world problemsCapstone projects involving real world data sets with virtual labs for hands-on learning
  • Structured guidance ensuring learning never stops24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts

ITIL Certification FAQs

  • What is the salary of an ITIL expert in Kampala?

    The average salary of an ITIL expert who has completed ITIL Foundation Training in Kampala is approximately UGX 18,000,000 per annum. ITIL is one of the most in-demand qualifications among today's IT professionals. The ITIL Foundation Training certification can be a valuable addition to professionals working in IT Services Management, Project Management, Service Operation, Service Transition, and Service Strategy and Design.

  • What are the major companies hiring an ITIL expert in Kampala?

    Anchor Systems, Ozone Delivery, and BTIC Group are some of the major companies hiring individuals with ITIL Foundation Training in Kampala.  These prestigious companies seek the most qualified and talented ITIL professionals and offer hefty pay packages for the job.

  • What are the major industries in Kampala?

    Tea, tobacco, sugar, coffee, cotton, grains, dairy products, and edible oils are among the essential agricultural goods processed in Kampala. Beer brewing and producing cement, fertilizers, matches, metal products, paints, shoes, soap, steel, textiles, and automobiles are all essential goods produced in Kampala. This metropolitan area in 2015 produced an estimated nominal GDP of $13.80221 billion.

  • How to become an ITIL expert in Kampala?

    To become a proficient ITIL expert in Kampala, you will need to sign up for the ITIL Foundation Training in Kampala. A potential candidate must pass a sequence of qualifications and earn a minimum number of approved credits to receive the certificate. Candidates who have passed the ITIL certification exam have a well-rounded knowledge and skill base in ITIL terminology, methods, and best practices. 

  • How to find an ITIL foundation training Kampala?

    The ITIL Foundation level certification is for those who want to demonstrate foundational-level knowledge of the ITIL Scheme. To find the best ITIL Foundation Training in Kampala, you should inquire about the training centers or institutions that provide this course or search online to find the most suitable course offered by e-learning platforms and other websites. Choose the training institute that has consistently demonstrated a high pass percentage for the ITIL Foundation exam. 

    Ensure the training center is accredited and authorized to deliver the training, and the trainers at the institute you select should have the required experience and credentials. Also, go through the review and feedback of alumni on the courses offered by such institutions and e-learning platforms. You can also seek help from industry professionals for more clarity and understanding of the course structure.

ITIL® 4 Foundation Certification Training in Kampala

Kampala is Uganda's capital and the country's largest city. Kampala Central Division, Kawempe Division, Makindye Division, Nakawa Division, and Rubaga Division are the five boroughs that make up the city proper, with a population of 1,680,000 people. Kampala has a tropical rainforest climate. August to December and February to June get the most precipitation, while there is no genuine dry season in the city.  However, Kampala receives significantly more rainfall every month between February and June, with April frequently receiving the most precipitation, averaging roughly 169 millimeters (6.7 in) per month.

Kampala is a lively city with a long history. The city is known for its many rolling hills, which reach up to 4,000 feet at their highest point. Some of the significant tourist attractions in Kampala are listed below:

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