ITIL® 4 Foundation Certification Training in Abu Dhabi

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ITIL Course Overview

This ITIL Training will touch upon every factor you need to know about ITIL 4 Framework from introductory ideas to all necessary terminologies of ITIL Framework. This ITIL Training Course is your way to bloom, as from modern technologies to operational processes, you would know it all with this.

ITIL Training Key Features

100% Money Back Guarantee

100% money-back guarantee*

No questions asked refund*

At Simplilearn, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!

Earn maximum of 22 PDUs with instructor-led sessions

Access to official content from PeopleCert

Course fee includes examination fee

30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments

Accredited course curriculum with lifetimes access to recorded and self-learning content

100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan

Earn maximum of 22 PDUs with instructor-led sessions

30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments

Access to official content from PeopleCert

Accredited course curriculum with lifetimes access to recorded and self-learning content

Course fee includes examination fee

100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan

Earn maximum of 22 PDUs with instructor-led sessions

30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments

Access to official content from PeopleCert

Accredited course curriculum with lifetimes access to recorded and self-learning content

Course fee includes examination fee

100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan

Skills Covered

ITIL key concepts

ITIL process models

Customer experience improvements

15 ITIL best practices

ITIL central principles

Service level management

ITSM efficiency

ITIL key concepts

ITIL central principles

ITIL process models

Service level management

Customer experience improvements

ITSM efficiency

15 ITIL best practices

ITIL key concepts

ITIL central principles

ITIL process models

Service level management

Customer experience improvements

ITSM efficiency

15 ITIL best practices

Begin your journey to success

Get lifetime access to self-paced e-learning content

View other cohorts

Benefits

With the ITIL Certification Course in Abu Dhabi, you can probably stand a better chance of boosting up your career and can earn approximately 40% more than your non-certified peers. Moreover, the ITIL Training helps you better understand of the ITIL 4 Framework. ITIL Training is guaranteed to help you feel more confident about understanding all of the the core concepts.

Designation
Annual Salary
Hiring Companies

Solution Architect
Annual Salary
$94KMin
$124KAverage
$159KMax
Source: Glassdoor
Hiring Companies
Source: Indeed
ITSM Manager
Annual Salary
$98KMin
$109KAverage
$144KMax
Source: Glassdoor
Hiring Companies
Source: Indeed
System Administrator
Annual Salary
$60KMin
$84KAverage
$118KMax
Source: Glassdoor
Hiring Companies
Source: Indeed
Service Delivery Manager
Annual Salary
$45KMin
$58KAverage
$110KMax
Source: Glassdoor
Hiring Companies
Source: Indeed

Training Options

Self Paced Learning

Lifetime access to high-quality self-paced eLearning content curated by industry experts
4 simulation test papers for self-assessment
ITIL 4 Foundation exam voucher included
2 Official Sample Papers from PeopleCert
Earn 19 PDUs for your continual learning
24x7 learner assistance and support

17% Off$499$599

online Bootcamp

Everything in Self-Paced Learning, plus
Flexi Pass Enabled: Flexibility to reschedule your cohort within first 90 days of access.

Live, online classroom training by top instructors and practitioners

Batch starting in Abu Dhabi from:

11^th Jan, Weekend Class

18^th Jan, Weekend Class

View All Schedules

13% Off$699$799

Corporate Training

Upskill or reskill your teams

Blended learning delivery model (self-paced eLearning and/or instructor-led options)
Flexible pricing options
Enterprise grade Learning Management System (LMS)
Enterprise dashboards for individuals and teams
24x7 learner assistance and support

Know More

ITIL Training Course Curriculum

Eligibility

ITIL Foundation Certification Course is a course everyone should check out especially if you are an IT Executive, operation manager, IT audit manager, IT planner, or any other type of employee in the IT industry. Whether you are a professional or just a newcomer in IT, ITIL Training will prove useful to you in case of any scenario.

Pre-requisites

There are zero restrictions when you begin this exciting new course and students are allowed to start whenever they desire.

Course Content

ITIL® 4 Foundation
Preview
- Lesson 01 - Course Introduction
  08:02Preview
  - 1.01 Course Introduction
    08:02
- Lesson 02 - Key Concepts of Service Management
  18:01Preview
  - 2.01 Key Concepts of Service Management
    00:31
  - 2.02 Service Management
    01:39
  - 2.03 Stakeholders of Service Management
    01:25
  - 2.04 Service Consumer Roles
    02:22
  - 2.05 Products and Services
    00:44
  - 2.06 Service Offerings
    01:56
  - 2.07 Service Relationships
    02:31
  - 2.08 Value Outcomes, Costs, and Risks Service Relationships
    02:17
  - 2.09 Risks
    01:38
  - 2.10 Utility and Warranty
    01:51
  - 2.11 Key Takeaways
    01:07
  - Knowledge Check
- Lesson 03 - Four Dimensions of Service Management
  22:27Preview
  - 3.01 Four Dimensions of Service Management
    00:31
  - 3.02 Dimensions of Service Management
    01:21
  - 3.03 Organizations and People
    02:33
  - 3.04 Information and Technology
    03:10
  - 3.05 Information and Technology Regulations
    00:47
  - 3.06 Selecting the Right Technology
    01:19
  - 3.07 Factors Influencing Technology
    01:07
  - 3.08 Cloud Computing
    01:20
  - 3.09 Partners and Suppliers
    01:40
  - 3.10 Organization Strategy
    02:12
  - 3.11 Value Streams and Processes
    02:12
  - 3.12 Processes
    01:04
  - 3.13 Factors Affecting Service Providers
    02:29
  - 3.14 Key Takeaways
    00:42
  - Knowledge Check
- Lesson 04 - The ITIL Service Value System
  30:08Preview
  - 4.01 The ITIL Service Value System
    00:31
  - 4.02 Service Value System
    01:53
  - 4.03 Components of SVS
    00:59
  - 4.04 Organizational Silos
    02:27
  - 4.05 ITIL Guiding Principles
    01:26
  - 4.06 Focus on Value
    01:58
  - 4.07 Applying the Principle - Focus on Value
    01:14
  - 4.08 Start Where You Are
    01:55
  - 4.09 Applying the Principle - Start Where You Area
    01:23
  - 4.10 Progress Iteratively with Feedback
    01:48
  - 4.11 Applying the Principle - Progress Iteratively with Feedback
    00:59
  - 4.12 Collaborate and Promote Visibility
    02:00
  - 4.13 Applying the Principle - Collaborate and Promote Visibility
    01:02
  - 4.14 Think and Work Holistically
    00:29
  - 4.15 Applying the Principle - Think and Work Holistically
    01:17
  - 4.16 Keep It Simple and Practical
    00:46
  - 4.17 Applying the Principle - Keep It Simple and Practical
    01:08
  - 4.18 Optimize and Automate
    01:49
  - 4.19 Applying the Principle - Optimize and Automate
    01:41
  - 4.20 Principle Interaction
    02:48
  - 4.21 Key Takeaways
    00:35
  - knowledge Check
- Lesson 05 - The Service Value Chain
  12:39Preview
  - 5.01 The Service Value Chain
    00:35
  - 5.02 The Service Value Chain Overview
    01:07
  - 5.03 Plan Activity
    01:15
  - 5.04 Improve Activity
    01:09
  - 5.05 Engage Activity
    02:02
  - 5.06 Design and Transition Activity
    01:14
  - 5.07 Obtain or Build Activity
    01:23
  - 5.08 Deliver and Support Activity
    01:22
  - 5.09 Service Value Streams
    01:11
  - 5.10 Key Takeaways
    01:21
  - Knowledge Check
- Lesson 06 - ITIL Management Practices
  52:03Preview
  - 6.01 ITIL Management Practices
    00:42
  - 6.02 Continual Improvement
    02:55
  - 6.03 Information Security Management
    02:50
  - 6.04 Relationship Management
    02:29
  - 6.05 Supplier Management
    04:15
  - 6.06 Supplier Management Activities
    02:16
  - 6.07 Change Enablement
    03:08
  - 6.08 Incident Management
    02:23
  - 6.09 IT Asset Management
    03:22
  - 6.10 IT Asset Management Activities
    02:16
  - 6.11 Monitoring and Event Management
    02:24
  - 6.12 Problem Management
    03:52
  - 6.13 Release Management
    02:28
  - 6.14 Service Configuration Management
    02:30
  - 6.15 Service Desk
    03:33
  - 6.16 Service Level Management
    03:21
  - 6.17 Service Request Management
    03:11
  - 6.18 Deployment Management
    02:32
  - 6.19 ITIL Terms
    00:53
  - 6.20 Key Takeaways
    00:43
  - Knowledge Check
- Lesson 07: Online Video Lectures
  08:47:04Preview
  - 7.01 Course Introduction
    11:01
  - 7.02 Key Concepts of Service Management
    50:37
  - 7.03 Four Dimensions of Service Management
    01:22:15
  - 7.04 ITIL Service Value System
    01:43:10
  - 7.05 The Service Value Chain
    45:04
  - 7.06 ITIL Management Practices
    02:58:01
  - 7.07 Mock Test Papers Discussion
    56:56

Programme Syllabus

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ITIL Course Advisor

Bipin Deshmukh
Training Consultant
Has over 35 years of experience in the Information Technology industry involving the full Life-cycle software development, Project/ program Management, Process Management, Quality Management, Test life-cycle in Mid-Size multi-national companies.
David Podeweltz
Director of Program Management
Dynamic and collaborative Director of Program Management with over 10 years of experience and a strong passion for Agile transformations and Operational Excellence. Proven track record in driving large-scale, complex programs across various industries.

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ITIL Exam & Certification

What is the ITIL 4 Foundation exam?
The ITIL 4 Foundation exam is an entry-level certification test and a good starting point for anyone wanting to challenge their skills in the ITIL framework for IT service management. The exam will test your understanding of the core ITIL 4 principles, which often include Lean, Agile, and DevOps concepts. The exam is available online, and you can take it anytime, making it convenient for busy IT professionals.

Our ITIL® 4 Certification Training Course is tailored to help you understand how to manage modern IT-enabled services. It covers key concepts and common practices throughout the service lifecycle, giving you the knowledge and confidence to pass the exam on your first try.

ITIL Training Reviews

Ammar Abdalla Ahmed
Senior Technology Analyst, California City
After completing this course and gaining practical experience, I landed a new job with a 35% salary hike and I am grateful for that. I loved the flexibility Simplilearn offers, allowing me to study on my own schedule. This course helped me transition my career, and my long-term goal is to build an IT service company in the United States.
Priscilla Taylor
Cyber Security Admin Manager, Atlanta
This course turned out to be very fruitful for me. It got me a new job, promotion & salary hike within the organization, as well as new projects. The comprehensive curriculum, 24x7 learning support, and flexible schedule made my learning journey smooth. I appreciate the communication & motivation from the staff of Simplilearn in the United States.
Jose Ruben Gomez
Process Excellence Leader, Houston
After completing various courses from Simplilearn in the IT category, I successfully shifted from business development to IT services. I gained critical skills used in my role as a Process Excellence Leader at U.S. Bank in the United States. My salary increased by 31%, all thanks to my learnings from this course.
Anup Nair
Compliance Manager, Toronto
Simplilearn's ITIL certification helped me transition from Team Lead to Assistant Manager with a 35% salary increase. It's an excellent platform for those pursuing ITIL certification, especially as I work towards my goal of moving to Canada and advancing my career in IT service management.
Jeffery MacDonald
Service Desk Specialist, Calgary
While at JD Irving, I realized the need to upskill and chose Simplilearn for ITIL certification. The expert-led, blended learning approach was excellent, helping me land a Service Desk Specialist role at ABM Integrated Solutions, a reputed company based out in Canada. I now aim to apply my skills and work towards a team lead position.
Samhita Sarkar
Project Manager, Kolkata
The ITIL foundation course is very well structured, and I am thankful to Simplilearn for assigning an outstanding trainer. It's been an enjoyable learning journey. Real-world examples during the sessions help us think a little out of the box. Thanks again.
Sundaresan Sethuraman
Senior Manager - Digital Program, Chennai
The ITIL foundation course is systematic and easy to follow, ideal for beginners looking to pursue an ITIL certification or ITIL Foundation. The trainer follows a step-by-step approach, making it easier to grasp concepts.
Parth Purohit
Change Management Partner, Pune
I began my career with Infosys in March 2013 and quickly realized my strengths in stakeholder management and ITIL-based project handling. Despite working in this field since 2016, I only pursued ITIL certification in 2019. This decision clarified my doubts and led to a new job with a significant salary hike.
Rajen Ghosh
Lucknow
I completed my ITIL certification from Simplilearn. The certification helped me to get promoted from technical support engineer to the position of Network Senior Manager. Thank you Simplilearn!
Efren Jr Bernardino
Quezon City
ITIL course from Simplilearn helped me to improve my service towards my clients. The learning was helpful and knowledgeable. Thank you, Simplilearn.
Vikas D Pandey
Mumbai
Thanks to the global practices of ITIL I learned from Simplilearn, I now guide my team in offering better client service.
Sameer Marathe
Project Manager, Pune
The certification took me from a Project Manager to a Senior Position with a good hike. All credit to the informative and easy-to-understand online study material!
Sk Shabbir
Kolkata
Simplilearn's ITIL course was a great experience. The course content is simplified and great for learning. The customer service is excellent and always available for a chat. This certification has helped my career path with a role change from IT Support Engineer to IT Support Officer along with a salary hike. Thanks, Simplilearn.

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Why Join this Program

Develop skills for real career growthCutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills
Learn from experts active in their field, not out-of-touch trainersLeading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.
Learn by working on real-world problemsCapstone projects involving real world data sets with virtual labs for hands-on learning
Structured guidance ensuring learning never stops24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts

ITIL Training FAQs

Does an ITIL Certification in Abu Dhabi really create a competitive advantage?
Yes, an certification in ITIL does give you a competitive edge over your competitors.
What is the designation of ITIL Certified individuals in Abu Dhabi?
Here are some of the job titles of ITIL certified individuals in Abu Dhabi:
- Software engineer
- ITIL problem manager
- Network administrator
- ITIL incident management lead
- IT project coordinator
How to get started with ITIL 4 Certification in Abu Dhabi?
If you are interested in getting certified in ITIL you can get started with this course to learn everything about ITIL 4 and get certified.
What are the roles and responsibilities of ITIL professionals in Abu Dhabi?
Roles and responsibilities of ITIL professionals in Abu Dhabi include:
- Responsibility for the entire IT lifecycle
- Define strategies, policies, and standards
- Ensure the best quality of services offered
- Monitor key performance indicators
- Guarantee continued improvement in services
What is the salary of ITIL Certified Professional in Abu-Dhabi?
The salary of ITIL Certified Professional in Abu-Dhabi is average yearly AED 188,447
Which are the top companies that offer jobs for ITIL Certified Professionals in Abu-Dhabi?
The top companies that offer jobs for ITIL Certified Professionals in Abu-Dhabi are: Oracle, SAP, Etisalat, SAP, Google, Microsoft and many others.
What are the various ITIL Certified Professional related roles available in Abu-Dhabi?
The various ITIL Certified Professional related roles available in Abu-Dhabi are: Network Admin, Desktop Support Engineer, IT Consultant, Technical Project Manager and many others.
What is the salary of an ITIL expert in Abu Dhabi?
An individual with special ITIL foundation training in Abu Dhabi can get a salary of AED 257,860. ITIL deals with tech and management at the same time; hence you can expect considerable salaries in the field.
What are the major companies hiring for an ITIL expert in Abu Dhabi?
Various companies providing chances to ITIL experts in Abu Dhabi are Cengage Learning, Xenith Solutions, At Your Pace Online. Most of these companies look for folks who have taken ITIL foundation training in Abu Dhabi.
What are the major industries in Abu Dhabi?
Abu Dhabi is a growing place and has seen a lot of development in recent years. One can easily appreciate big companies and major industries like Financial Services, Energy, technology, IT.
How to become an ITIL expert in Abu Dhabi?
ITIL foundation training Abu Dhabi can help you to get into the industry swiftly. Abu Dubai is a developed place and has a huge workload on its IT and management. By going through such a foundation course, you can gain the experience that can help you to become an expert in the sector.
How to Find ITIL expert courses in Abu Dhabi?
Before finding a course in the ITIL field, you should explore the options in which you can proceed forward. The field of ITIL itself has a number of subdivisions and specialties. One should have command of all of these small subdivisions to become an expert in the field. After deciding which one to go to, the best option to find a course is by signing up for open courses for beginners in the city.
You offer an exam pass guarantee for ITIL training. How does it work?
Our training course comes with a 100% exam pass guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If not, we will offer voucher for second attempt at no extra cost.

To ensure your success, we strongly recommend that you take the ITIL 4 Foundation exam within a week of the ITIL course completion date—or a maximum of 45 days from the completion of the online training. This way, the ITIL course materials will be fresh in your mind.

Terms and Conditions: This exam pass guarantee applies only to Simplilearn’s ITIL 4 Foundation instructor-led Training. It is not applicable for Simplilearn’s Self-Paced Learning ITIL 4 Foundation courses. The guarantee is valid only for participants who have paid the entire enrollment fee.

The guarantee becomes void if:
- Participants do not take the ITIL 4 Foundation examination within 45 days of unlocking the certificate
- Participants do not maintain 100% attendance in at least one batch of the 16 Hours of Live Online Classroom Training sessions
- Participants do not complete the e-learning content. The full online study is required to learn the course materials
- Participants fail to score at least 80% in both of the available online ITIL 4 Foundation Exam practice tests available at Simplilearn.com on the first attempt
- Participants fail to book their exam within 6 months from the date of enrollment
- Participants do not follow the instructions of the trainer and do not complete the exercises given in the online classroom training
- Participants do not submit the required documents to Simplilearn
- Participants failed to request a retake within 15 days of receiving their results

ITIL® 4 Foundation Certification Training in Abu Dhabi

Abu Dhabi is the capital city of the United Arab Emirates. The place is basically located on the island of the Persian Gulf. The city has seen rapid development in recent years, and as a result, you can see one of the best urban cities out there, surrounded by sandy desert. The population of Abu Dhabi is 1,450,000. Even the GDP of the city is USD 178 billion. Abu Dhabi is on an island less than 250 meters (820 ft) from the mainland and is joined to the mainland by the Maqta and Mussafah Bridges. As you might know, the place is surrounded by a hot desert, so it faces a hot desert climate.

Abu Dhabi is also famous for its huge monuments and buildings. The city does not have a lot of natural wonders, but the man-made wonders do compensate for all of them. Here are some of the best landmarks and tourist attractions you can visit in Abu Dubai-

Find IT Service and Architecture Programs in Abu Dhabi

ITIL® 4 Strategist: Direct, Plan, and Improve ITIL® 4 Specialist: Create, Deliver and Support ITIL® 4 Specialist: Drive Stakeholder Value ITIL® 4 Specialist: High Velocity IT

Acknowledgement
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® 4 Foundation Certification Training in Abu Dhabi

Accredited By

Accredited By

ITIL Course Overview

ITIL Training Key Features

Skills Covered

Begin your journey to success

Benefits

Training Options

Self Paced Learning

online Bootcamp

Corporate Training

ITIL Training Course Curriculum

Eligibility

Pre-requisites

Course Content

ITIL® 4 Foundation

Lesson 01 - Course Introduction

1.01 Course Introduction

Lesson 02 - Key Concepts of Service Management

2.01 Key Concepts of Service Management

2.02 Service Management

2.03 Stakeholders of Service Management

2.04 Service Consumer Roles

2.05 Products and Services

2.06 Service Offerings

2.07 Service Relationships

2.08 Value Outcomes, Costs, and Risks Service Relationships

2.09 Risks

2.10 Utility and Warranty

2.11 Key Takeaways

Knowledge Check

Lesson 03 - Four Dimensions of Service Management

3.01 Four Dimensions of Service Management

3.02 Dimensions of Service Management

3.03 Organizations and People

3.04 Information and Technology

3.05 Information and Technology Regulations

3.06 Selecting the Right Technology

3.07 Factors Influencing Technology

3.08 Cloud Computing

3.09 Partners and Suppliers

3.10 Organization Strategy

3.11 Value Streams and Processes

3.12 Processes

3.13 Factors Affecting Service Providers

3.14 Key Takeaways

Knowledge Check

Lesson 04 - The ITIL Service Value System

4.01 The ITIL Service Value System

4.02 Service Value System

4.03 Components of SVS

4.04 Organizational Silos

4.05 ITIL Guiding Principles

4.06 Focus on Value

4.07 Applying the Principle - Focus on Value

4.08 Start Where You Are

4.09 Applying the Principle - Start Where You Area

4.10 Progress Iteratively with Feedback

4.11 Applying the Principle - Progress Iteratively with Feedback

4.12 Collaborate and Promote Visibility

4.13 Applying the Principle - Collaborate and Promote Visibility

4.14 Think and Work Holistically

4.15 Applying the Principle - Think and Work Holistically

4.16 Keep It Simple and Practical

4.17 Applying the Principle - Keep It Simple and Practical

4.18 Optimize and Automate

4.19 Applying the Principle - Optimize and Automate

4.20 Principle Interaction

4.21 Key Takeaways

knowledge Check

Lesson 05 - The Service Value Chain

5.01 The Service Value Chain

5.02 The Service Value Chain Overview

5.03 Plan Activity

5.04 Improve Activity

5.05 Engage Activity

5.06 Design and Transition Activity

5.07 Obtain or Build Activity

5.08 Deliver and Support Activity