ITIL Certification: The Key to Efficient IT Management

ITIL Certification Course FAQs

• Is ITIL training worth it in the USA?

  Yes, ITIL training is worth it in the US. Professionals with ITIL certifications are in high demand worldwide. Given the fact that large, global enterprises leverage the ITIL framework, there are many rewarding and well-paying career opportunities for ITIL-certified professionals.

• What are the requirements for enrolling in ITIL training in the United States?

  To be eligible for this ITIL 4 Foundation Certification Training course, applicants should have a bachelor's degree or high school diploma. Newcomers and experienced professionals can take Simplilearn’s ITIL® 4 Foundation Certification Training course. Though prior knowledge of ITIL is helpful, it is not required.

• How long does it take to complete the ITIL course in the United States?

  You’ll have eight days to complete the online self-learning content and course-end knowledge assessments in this ITIL Foundation training course. You can do this at your own pace and schedule.

• Why should you opt for Simplilearn’s ITIL certification course?

  ITIL certification is ideal for IT professionals aiming to improve their IT organization's service. Taking up our ITIL® 4 Certification Training course offers several advantages:

  • The course curriculum covers essential ITIL 4 concepts*, giving you a deep understanding of IT service management practices

  • You’ll learn from experienced instructors who bring real-world insights and experiences to enhance your understanding

  • You gain access to high-quality self-paced content, which allows you to learn according to your schedule and learning style

  • The ITIL certification course will prepare you for the ITIL 4 Foundation exam, increasing your chances of passing on the first attempt

  *Simplilearn is an accredited training partner, ensuring high-quality and up-to-date course content.

• What is the passing score for the ITIL certification exam?

  The passing score for the ITIL certification exam is 65%.

• How do I renew my ITIL certification?

  Effective from 1st Jan’23, an ITIL certification will hold validity for three years unless renewed. If you intend to renew your ITIL certification, you can opt for any of the following methods:

  • Retake the ITIL certification examination before the expiry date

  • Earn new certifications before the renewal date to automatically update the renewal date for all ITIL certifications within the certification suite

  • Collect and log professional development points via the MyAxelos membership platform. Get 20 CDP (continuous professional development) points each year across different categories of CDP for three consecutive years

• Can I cancel my enrollment for ITIL certification training? Will I get a refund?

  Yes, we provide a 7-day cancellation window for this ITIL certification course. If applied within that time, we will refund the price after deducting an administrative fee. To learn more, please read our Refund Policy.

• What are the roles and responsibilities of ITIL professionals?

  ITIL professionals have the following duties for their roles:

  1. Manage the entire IT lifecycle 

  2. Define strategies, policies, and standards

  3. Match the quality of provided services to their highest possible standards 

  4. Monitor key performance indicators 

  5. Guarantee continuous progress in services

• Where can I get practice questions for ITIL certifications?

  Simplilearn provides a free ITIL 4 Foundation practice test that contains questions related to the ITIL certification exam to help you prepare.

• What are the ITIL certification paths according to the ITIL framework?

  The ITIL® 4 framework presents practitioners with three different paths to professional development, consisting of Managing Professional (MP), Strategic Leader (SL), and Practice Manager (PM). One has to obtain the ITIL 4 Foundation certification as their initial step. Your goals determine which career path to follow as you either advance hands-on practice through Practice Manager or develop end-to-end service expertise through Managing Professional and strategic leadership as a Strategic Leader. People moving forward to reach the ITIL Master certification status must complete the MP and SL certifications and accumulate five years of IT service management experience.

• What are the ITIL 4 Foundation certification requirements?

  Candidates must complete the ITIL 4 Foundation training before appearing for the certification exam. To achieve the certification, they must pass the one-hour-long ITIL 4 Foundation Certification exam with at least 65% of the total marks. The results are generally released within 15 days of completing the test. If you are enrolling in training courses, ensure that it is from accredited training organizations.

  Similarly, for further ITIL certifications, you must possess the ITIL 4 Foundation certification and pass the respective certification exams after completing the training courses.

• Who are the instructors for this ITIL foundation certification, and how were they selected?

  Our ITIL foundation certification course uses instructors who meet the highest qualification standards. At Simplilearn, we only have trainers who receive excellent ratings from their prior students. The instructional partnership evaluation follows profile screening, technical assessments, and training demonstration sessions.

• How do I enroll in the ITIL 4 Foundation certification?

  The admission process for this ITIL certification course consists of three simple steps:

  • All interested candidates are required to apply through the online application form

  • An admission panel will shortlist the candidates based on their application

  • The selected candidates will receive an offer of admission, which they can accept by paying the course fee

  • The candidates will receive a payment receipt and LMS access information once payment is confirmed

• You offer an exam pass guarantee for ITIL certification training. How does it work?

  This exam pass guarantee applies only to Simplilearn’s ITIL 4 Foundation instructor-led training and does not apply to self-paced learning formats. It is reserved specifically for trainees who have completed their payments for the complete course.

  The guarantee is invalid if:

  • The exam is not attempted within 45 days of completing the course

  • 100% attendance is not maintained during the live online sessions

  • The e-learning content is not fully completed 

  • A score of at least 80% is not achieved in both online practice exams

  • A retake request is not submitted within 15 days of the ITIL certification results

• Why should I opt for Simplilearn ITIL certification?

  ITIL certification is ideal for IT professionals wishing to improve their IT organization's service. Taking up our ITIL® 4 Certification Training can have several advantages:

  • The course curriculum covers essential ITIL 4 concepts*, giving you a deep understanding of IT service management practices

  • You will learn from experienced instructors who bring real-world insights and experiences to enhance your understanding

  • The course will prepare you for the ITIL 4 Foundation exam, increasing your chances of passing on the first attempt

  *Simplilearn is an accredited training partner, ensuring high-quality and up-to-date course content.

• Does Simplilearn have corporate training solutions?

  With Simplilearn for Business, we collaborate with Fortune 500 and mid-sized companies to deliver digital skills training for their talent development strategies. Our corporate training offerings include short skill-based certification programs, role-based learning paths, and Simplilearn Learning Hub+, a comprehensive learning library with unlimited live and interactive solutions accessible organization-wide.

• Will missing a live class affect my ability to complete this course?

  No, missing a live class will not affect your ability to complete this course. At Simpliearn, we offer a 'Flexi-Learn' feature, which allows you to watch the missed session's recording at your convenience. This feature helps working professionals like you to stay up-to-date with the course content and meet the necessary requirements to progress and earn your certificate. Simply go to the portal, visit the select the missed class, and watch the recording to have your attendance marked.

• What do people think about Simplilearn’s ITIL® 4 Foundation Certification Training?

  Simplilearn is highly regarded for offering valuable, career-boosting education. Our program's flexibility allows professionals to upskill while balancing work and personal commitments. The ITIL® 4 Foundation Certification Training course offers a well-structured and industry-relevant curriculum. Our learner testimonials and alumni reviews praise the comprehensive course content, practical learning approach, and experienced instructors.

• What are the eligibility criteria for enrolling in this ITIL® 4 Foundation Certification Training?

  To be eligible for this ITIL® 4 Foundation Certification Training course, you should have a bachelor's degree in a relevant field. Simplilearn’s ITIL® 4 Foundation Certification Training course can be taken up by newcomers and experienced professionals. Though prior knowledge of ITIL is helpful, it is not compulsory. Additionally, there is no requirement for work experience.

• Are there any other online courses Simplilearn offers under IT Service and Architecture?

  Yes, Simplilearn offers several other online courses under IT Service and Architecture. These include specialized certification courses, master's programs, and post-graduate courses tailored to different skill levels. Simplilearn greatly emphasizes upskilling and boosting career opportunities across industry sectors, with each course designed to help learners enhance their expertise in IT Service and Architecture.

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  ITIL® 4 Specialist: High Velocity IT Course

  ITIL® 4 Strategist: Direct, Plan, and Improve

  ITIL® 4 Specialist: Drive Stakeholder Value Course

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