OverviewTraining OptionsCourse Curriculum

Course Overview

Key Features

  • 10hrs of high quality e-learning content
  • 4 simulation exams
  • Knowledge checks and chapter end quizzes
  • Downloadable e-book
  • Course Completion Certificate

Training Options

Self-Paced Learning

$ 149

  • Lifetime access to high-quality self-paced e-learning content curated by industry experts
  • 24x7 learner assistance and support

Corporate Training

Customized to your team's needs

  • Blended learning delivery model (self-paced eLearning and/or instructor-led options)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

Course Curriculum

Course Content

  • Module 00 - Course Overview

    Preview

    • Course Overview

      06:28Preview
      • 1 Introduction to CompTIA A+ Certification Exam
        06:28

  • Module 01 - Hardware

    Preview

    • Lesson 1.1 - BIOS and UEFI

      12:40Preview
      • 1 Welcome Screen
        00:09
      • 2 What's in it for me
        00:24
      • 3 BIOS and UEFI
        00:19
      • 4 What is BIOS?
        01:11
      • 5 Firmware Upgrades Flash BIOS
        00:40
      • 6 BIOS Interface
        00:45
      • 7 BIOS Component Information
      • 8 BIOS Component Configuration
      • 9 BIOS Drive Encryption
        01:38
      • 10 BIOS Security - LoJack
        01:10
      • 11 POST
        00:44
      • 12 Beep Codes
      • 13 Monitoring
        00:49
      • 14 Intrusion Detection
        00:39
      • 15 Accessing the BIOS
        00:30
      • 16 Knowledge Check
      • 17 BIOS Updates
        00:48
      • 18 BIOS Related Symptoms
        00:42
      • 19 CMOS
        01:22
      • 20 BIOS Vs. CMOS
        00:50

    • Lesson 1.2 - Motherboards

      07:48Preview
      • 1 Motherboards
        00:09
      • 2 Motherboard Form Factors
        00:29
      • 3 ATX Motherboard
      • 4 Motherboard Comparison
        00:24
      • 5 Expansion Slots PCI
        00:35
      • 6 Types of PCI Expansion Slots
      • 7 Slot Comparison
        00:41
      • 8 Motherboard Architecture
        01:43
      • 9 Power Connectors
        00:30
      • 10 Power Connector Types
      • 11 P1 Power Output
        00:36
      • 12 PC Airflow
        00:42
      • 13 Fan Connectors
        00:19
      • 14 Front Panel Connectors
        00:50
      • 15 BUS Speed
        00:50
      • 16 Knowledge Check

    • Lesson 1.3 - RAM

      00:10
      • 1 Memory
        00:10
      • 2 Types of Memory Modules
      • 3 RAM Compatibility and Speed
      • 4 Knowledge Check

    • Lesson 1.4 - PC Expansion Cards

      00:10
      • 1 PC Expansion Cards
        00:10
      • 2 Types of Expansion Cards
      • 3 Knowledge Check

    • Lesson 1.5 - Storage Devices

      08:45Preview
      • 1 Storage Devices
        00:10
      • 2 Types of Storage Devices
        00:26
      • 3 Optical Drives
        01:51
      • 4 Solid State Flash Drives
        01:25
      • 5 Hybrid Drives
        00:34
      • 6 RAID
        00:44
      • 7 Types of RAID Technologies
        02:45
      • 8 Tape Drives
        00:50
      • 9 Knowledge Check

    • Lesson 1.6 - CPU Technologies

      03:38
      • 1 CPUs
        00:10
      • 2 Socket Types INTEL and AMD
        03:28
      • 3 CPU Characteristics
      • 4 Cooling
      • 5 Knowledge Check

    • Lesson 1.7 - Interfaces

      05:21
      • 1 PC Connection Interfaces
        00:10
      • 2 USB Connections
        01:26
      • 3 FireWire
        00:53
      • 4 SATA Cable
        00:51
      • 5 Other Connector Types
      • 6 Wireless Connections
        01:10
      • 7 Digital Rights Management
        00:51

    • Lesson 1.8 - Computer Power

      03:45
      • 1 Power Supply
        00:10
      • 2 Connector Types
        01:26
      • 3 Power Supply Specifications
        02:09

    • Lesson 1.9 - Computer Configurations

      00:10
      • 1 Custom PC Configuration
        00:10
      • 2 Components for Configure

    • Lesson 1.10 - Display Devices

      05:54Preview
      • 1 Display Devices
        00:04
      • 2 LCD Technologies
        00:40
      • 3 Types Of Display Devices
      • 4 Types of Backlights
        00:45
      • 5 Refresh Rates
        00:21
      • 6 Resolution
        00:51
      • 7 Display Devices Terms
        00:59
      • 8 Privacy Antiglare Filters Multiple Displays
        01:00
      • 9 Aspect Ratios
        01:14

    • Lesson 1.11 - Connector Types

      00:11Preview
      • 1 Connector Types
        00:11
      • 2 Types of Display Connectors
      • 3 Audio Ports
      • 4 Adapters and Converter
      • 5 Knowledge Check

    • Lesson 1.12 - Computer Peripherals

      00:10
      • 1 Computer Peripherals
        00:10
      • 2 Input Devices
      • 3 Other Input Devices
      • 4 Input and Output Devices
      • 5 Knowledge Check

    • Lesson 1.13 - SOHO Multifunction Devices

      03:25
      • 1 SOHO Multi - function Devices
        00:16
      • 2 Settings of a Printer
        00:59
      • 3 Device Sharing
        01:00
      • 4 Integrated Print Server and Cloud Based Printing
        00:39
      • 5 Public or Shared Devices
        00:31
      • 6 Printer Data Privacy
      • 7 Knowledge Check

    • Lesson 1.14 - Printers

      06:47Preview
      • 1 Printers
        00:15
      • 2 Types of Printers
        00:08
      • 3 Laser Printers
        00:25
      • 4 Laser Printer Imaging Process
        01:37
      • 5 Components of Laser Printers
        00:51
      • 6 Inkjet Printers
        00:58
      • 7 Thermal Printers
        00:53
      • 8 Impact Printers
        00:56
      • 9 Virtual Printers
        00:44

    • Lesson 1.15 - Printer Maintenance

      03:29Preview
      • 1 Printer Maintenance Intro
        00:07
      • 2 Printer Maintenance for Different Types of Printers
      • 3 Quiz
      • 4 Key Takeaways
        03:17
      • 5 Conclusion
        00:05

  • Module 02 - Networking

    Preview

    • Lesson 2.1 - Cables and Connectors

      05:55Preview
      • 1 Welcome Screen
        00:10
      • 2 What's in it for me
        00:29
      • 3 Types of Cables and Connectors
        00:14
      • 4 Fiber Cables and Connectors
        01:41
      • 5 Ethernet Cables
        00:47
      • 6 Types of Ethernet Cables
        00:34
      • 7 Cable Standards
        01:03
      • 8 Coaxial Cables
        00:57
      • 9 Knowledge Check

    • Lesson 2.2 - Cable Characteristics

      02:51Preview
      • 1 Characteristics of Cables and Connectors
        00:07
      • 2 Multi-mode and Single mode Cabling
      • 3 Ethernet Cable Standards
        01:35
      • 4 Types of Twisted Pair Cables
        01:09
      • 5 Knowledge Check

    • Lesson 2.3 - TCP/IP

      08:45Preview
      • 1 TCP/IP
        00:11
      • 2 IP Address
        01:07
      • 3 IP V4 and V6
        02:19
      • 4 IP Addressing
        01:26
      • 5 IP Addressing - Other Classes
        01:21
      • 6 MAC Address
        00:25
      • 7 Characteristics of TCP/IP
      • 8 DNS, IPv4 and IPv6 Screens
        00:25
      • 9 Subnet Mask
        00:26
      • 10 Subnet Mask Vs. CIDR
        01:05
      • 11 Knowledge Check

    • Lesson 2.4 - Ports and Protocols

      01:46
      • 1 TCP/IP Ports and Protocols
        00:10
      • 2 TCP Ports
        00:22
      • 3 Ports 20 - 53
      • 4 Ports 67 - 123
      • 5 Ports 137 - 3389
        01:14
      • 6 Protocols
      • 7 Other Protocols
      • 8 More Important Protocols
      • 9 Knowledge Check

    • Lesson 2.5 - Wireless Networking

      00:33Preview
      • 1 Wireless Networking Standards
        00:10
      • 2 Overview of Wireless Standards
        00:15
      • 3 Wireless Standards
      • 4 Wireless Encryption
        00:08
      • 5 Wireless Encryption Protocols
      • 6 Knowledge Check

    • Lesson 2.6 - Configuring a SOHO Router

      02:05Preview
      • 1 Configuring a SOHO Router
        00:10
      • 2 Installing and Configuring SOHO
        00:51
      • 3 Networking Terms
      • 4 Other Networking Terms
        01:04
      • 5 Knowledge Check

    • Lesson 2.7 - Internet Connections

      02:09
      • 1 Internet Connections
        00:10
      • 2 Types of Internet Connections
      • 3 Additional Types of Internet Connections
        01:09
      • 4 Types of Networks
        00:50
      • 5 Knowledge Check

    • Lesson 2.8 - Network Devices

      01:29
      • 1 Network Devices
        00:09
      • 2 Common Network Devices
      • 3 Other Network Devices
      • 4 Networking and Internet Devices
        01:20
      • 5 Knowledge Check

    • Lesson 2.9 - Networking Tools

      02:46Preview
      • 1 Networking Tools
        00:06
      • 2 Types of Networking Tools
      • 3 Other Networking Tools
        00:58
      • 4 Knowledge Check
      • 5 Quiz
      • 6 Key Takeaways
        01:37
      • 7 Conclusion
        00:05

  • Module 03 - Mobile Devices

    Preview

    • Lesson 3.1 - Laptop Hardware

      07:44Preview
      • 1 Welcome Screen
        00:11
      • 2 What's in it for me
        00:32
      • 3 Laptop Hardware
        00:23
      • 4 Express Cards
        00:38
      • 5 So-DIMM
        00:36
      • 6 Flash Memory
        00:14
      • 7 Thunderbolt and Mini Display
        00:38
      • 8 Laptop Convertors
      • 9 Knowledge Check
      • 10 Hardware Device Replacement
      • 11 Mini PCI Express
        00:27
      • 12 Screen
        00:20
      • 13 DC Jack
        00:43
      • 14 Battery
        00:34
      • 15 Touch Pads/ Frames
        00:39
      • 16 Speakers/ Smartcard Reader /Memory
        00:44
      • 17 System Board
        00:31
      • 18 CPU
        00:34
      • 19 Knowledge Check

    • Lesson 3.2 - Laptop Display

      00:45
      • 1 Laptop Display
        00:06
      • 2 Types of Laptop Displays
      • 3 Wi-Fi Antenna Connector/ Placement
        00:39
      • 4 Inverter/ Webcam /Digitizer/ Microphone
      • 5 Knowledge Check

    • Lesson 3.3 - Laptop Features

      03:13
      • 1 Laptop Features
        00:07
      • 2 Special Function Keys
        01:26
      • 3 External Features
        00:52
      • 4 External Screens
        00:48
      • 5 Knowledge Check

    • Lesson 3.4 - Mobile Devices

      00:08
      • 1 Mobile Devices
        00:08
      • 2 Other Mobile Devices
      • 3 Wearable Technology Devices
      • 4 Other Useful Devices
      • 5 Knowledge Check

    • Lesson 3.5 - Mobile Device Accessories

      01:05Preview
      • 1 Mobile Device Accessories
        00:08
      • 2 Connection Types
      • 3 Mobile Accessories
      • 4 Knowledge Check
      • 5 Quiz
      • 6 Key Takeaways
        00:49
      • 7 Conclusion
        00:08

  • Module 04 - Hardware and Network Trobuleshooting

    Preview

    • Lesson 4.1 - Troubleshooting Computer Hardware

      02:16Preview
      • 1 Welcome Screen
        00:09
      • 2 Whats in it for me
        00:25
      • 3 Troubleshooting Computer Hardware
        00:13
      • 4 PC Problems
      • 5 Other PC Problems
      • 6 Troubeshooting Tools
        01:29
      • 7 Knowledge Check

    • Lesson 4.2 - Troubleshooting Storage Devices

      03:22Preview
      • 1 Troubleshooting Storage Devices
        00:10
      • 2 Hard Drive read write failure
        00:43
      • 3 Common Hard Drive Problems
      • 4 More common Hard Drive problems
        00:43
      • 5 Other common Hard Drive problems
        00:53
      • 6 Troubleshooting Tools
      • 7 More Troubleshooting Tools
        00:53
      • 8 Knowledge Check

    • Lesson 4.3 - Troubleshooting Display Issues

      00:59
      • 1 Troubleshooting Display Issues
        00:10
      • 2 Video and Display Symptoms
      • 3 More Video and Display Symptoms
        00:49
      • 4 Other Video and Display Symptoms
      • 5 Knowledge Check

    • Lesson 4.4 - Troubleshooting Networks

      01:59
      • 1 Troubleshooting Networks
        00:11
      • 2 Networking Problems
        01:10
      • 3 Other Networking Problems
      • 4 More Networking Problems
      • 5 Networking Tools
      • 6 More Networking Tools
        00:38
      • 7 Other Networking Tools
      • 8 Knowledge Check

    • Lesson 4.5 - Troubleshooting Mobile Devices

      04:09
      • 1 Troubleshooting Mobile Devices
        00:12
      • 2 Mobile Display Issues
        00:31
      • 3 Other Mobile Display Issues
      • 4 More Mobile Display Issues
        00:59
      • 5 Problems with the Laptop
        01:28
      • 6 Rules for Disassembling and Re-assembling
        00:59
      • 7 Knowledge Check

    • Lesson 4.6 - Troubleshooting Printers

      06:27Preview
      • 1 Troubleshooting Printers
        00:10
      • 2 Common Printer Problems
        02:03
      • 3 More Common Printer Problems
        01:20
      • 4 Other Common Printer Problems
        01:15
      • 5 Printer Tools
      • 6 Knowledge Check
      • 7 Quiz
      • 8 Key Takeaways
        01:33
      • 9 Conclusion
        00:06

  • Module 05 - Windows Operating Systems

    Preview

    • Lesson 5.1 - Microsoft Operating Systems

      23:23Preview
      • 1 Welcome Screen
        00:15
      • 2 What's In It for me
        00:43
      • 3 Microsoft Operating Systems
        00:29
      • 4 Windows Vista
        01:21
      • 5 Editions of Windows Vista
      • 6 Vista Requirements
        01:16
      • 7 Windows 7
      • 8 Windows 7 Requirements
        00:50
      • 9 Windows 7 Editions
        00:52
      • 10 Knowledge Check
      • 11 Windows 8/ 8.1
      • 12 Windows 8 Processor Requirements
        00:29
      • 13 Windows 8 /8.1/ 10 Requirements
        00:20
      • 14 32 - Bit Vs. 64 - Bit
        01:16
      • 15 Aero
        00:29
      • 16 Aero Features
        01:00
      • 17 Gadgets
        00:27
      • 18 User Access Control
        01:06
      • 19 BitLocker
        00:45
      • 20 Shadow Copy
        00:47
      • 21 Knowledge Check
      • 22 System Restore
        01:00
      • 23 Ready Boost
        00:27
      • 24 Vista Sidebar
        00:29
      • 25 Windows Compatibility Mode
        00:55
      • 26 XP Mode
        00:47
      • 27 Windows Easy Transfer
        01:13
      • 28 Administrative Tools
        00:44
      • 29 Windows Defender
        00:29
      • 30 Windows Firewall
        00:38
      • 31 Action Center
        00:33
      • 32 Knowledge Check
      • 33 Event Viewer
        00:47
      • 34 File Structure and Paths
        00:21
      • 35 Category View vs. Classic View
        00:17
      • 36 Windows Upgrade Advisor
        00:52
      • 37 Windows Anytime Upgrade
        00:42
      • 38 Windows Upgrade Paths
        00:44
      • 39 Windows 8 10 Features
      • 40 Knowledge Check

    • Lesson 5.2 - Installing Windows

      05:45Preview
      • 1 Installing Windows
        00:11
      • 2 Boot Methods
        01:10
      • 3 Type of Installations
      • 4 Partitioning
        00:55
      • 5 GPT Partitioning Style
        00:40
      • 6 Knowledge Check
      • 7 File System Types Formatting
      • 8 Other File Formats
        00:35
      • 9 History of OS
        00:28
      • 10 Loading Alternate Third Party Drivers
        00:40
      • 11 Workgroup vs Domain Setup
      • 12 Driver Installation Software and Windows Update
        00:36
      • 13 Factory Recovery Partition
        00:30
      • 14 Knowledge Check

    • Lesson 5.3 - The Windows Command Line

      02:07Preview
      • 1 Windows Command Line
        00:07
      • 2 Operating System Commands
      • 3 More Operating System Commands
        01:27
      • 4 Additional Operating System Commands
        00:33
      • 5 Networking Command Lines
      • 6 Knowledge Check

    • Lesson 5.4 - Windows Operating System Features

      03:17
      • 1 Windows Operating System Features
        00:06
      • 2 Administrative Tools
      • 3 Task Manager
        00:49
      • 4 Knowledge Check
      • 5 Disk Management
      • 6 Transfer File Settings
        00:39
      • 7 System Utilities
        01:43
      • 8 Knowledge Check

    • Lesson 5.5 - The Windows Control Panel

      04:18Preview
      • 1 Windows Control Panel
        00:07
      • 2 Internet Options
        01:33
      • 3 Display Settings
        01:09
      • 4 Knowledge Check
      • 5 Folder Options
      • 6 System Options
        00:44
      • 7 Power Options
      • 8 Other Features
        00:45
      • 9 Knowledge Check

    • Lesson 5.6 - Windows Networking

      03:08Preview
      • 1 Windows Networking
        00:07
      • 2 Home Group File Print Sharing
        00:28
      • 3 Work Group vs Domain Setup
        00:52
      • 4 Network Sharing and Mapping Devices
        00:25
      • 5 Types of Networking Connections
      • 6 Knowledge Check
      • 7 Establishing Network Connections
      • 8 Firewall Settings
        00:42
      • 9 Configuring an Alternative IP Address in Windows
        00:34
      • 10 Network Card Properties
      • 11 Knowledge Check

    • Lesson 5.7 - Windows Preventive Maintenance

      01:52
      • 1 Perform Preventive Maintenance Procedures
        00:07
      • 2 Best Practices
      • 3 Tools
      • 4 Knowledge Check
      • 5 Quiz
      • 6 Key Takeaways
        01:39
      • 7 Conclusion
        00:06

  • Module 06 - Other Operating Systems and Technologies

    Preview

    • Lesson 6.1 - Mac OS and Linux

      07:53Preview
      • 1 Welcome
        00:13
      • 2 What's in It for me
        00:36
      • 3 Mac and Linux OS
        00:18
      • 4 Introduction to Mac OSX
        00:10
      • 5 Saving and Backing Up Files
        01:12
      • 6 Basic Disk Management
        00:52
      • 7 Features of MAC OS
      • 8 Some Other Features of MAC OS
      • 9 Introduction to Linux OS
        00:16
      • 9 Introduction to Linux OS X
        00:16
      • 10 Features of Linux OS
      • 11 Knowledge Check
      • 12 Tools - Mac OS
      • 13 More Tools - Mac OS
      • 14 Linux Tools
      • 15 More Linux Tools
      • 16 Linux Commands
        01:14
      • 17 More Linux Commands
        00:55
      • 18 Other Basic Linux Commands
        01:05
      • 19 Additional Linux Commands
        00:46
      • 20 Knowledge Check

    • Lesson 6.2 - Virtualization

      02:50
      • 1 Client-side Virtualization
        00:15
      • 2 Purpose of Virtual Machines
        00:37
      • 3 Saving and Backing Up Files
        00:57
      • 4 Virtualization vs. Emulation
        00:29
      • 5 Networking and Security Requirements
        00:32
      • 6 Knowledge Check

    • Lesson 6.3 - Cloud Computing

      02:10Preview
      • 1 Basic Cloud Concepts
        00:10
      • 2 Cloud Concepts - SaaS
        00:29
      • 3 Cloud Concepts - PaaS
        00:27
      • 4 Cloud Concepts - IaaS
        00:27
      • 5 Public, Private, Hybrid, and Community
        00:37
      • 6 Features of Cloud Concepts
      • 7 Knowledge Check

    • Lesson 6.4 - Network Services

      01:26Preview
      • 1 Services Provided by Networked Hosts
        00:14
      • 2 Server Roles
      • 3 Internet Appliance - IDS and IPS
        00:31
      • 4 Internet Appliance - UTM
        00:22
      • 5 Legacy/Embedded Systems
        00:19
      • 6 Knowledge Check

    • Lesson 6.5 - Mobile Operating Systems

      04:08Preview
      • 1 Features of Mobile Operating Systems
        00:10
      • 2 iOS vs. Android vs. Windows
      • 3 Phone Features - Display
        00:37
      • 4 GPS and Geotracking Features
        00:34
      • 5 Some More Phone Features
        00:56
      • 6 SDK/APK
        00:39
      • 7 Emergency Notifications
        00:36
      • 8 Mobile Payment Services
        00:36
      • 9 Knowledge Check

    • Lesson 6.6 - Mobile Connectivity

      05:03Preview
      • 1 Mobile Device Network Connectivity and Email
        00:10
      • 2 Wireless /Cellular Data Network
        00:40
      • 3 Bluetooth Setup
        00:36
      • 4 Integrated Commercial Provider
        00:32
      • 5 Phone Updates
        00:58
      • 6 Virtual Private Network
        00:29
      • 7 Corporate and ISP Email Configuration
        00:57
      • 8 Exchange Email
        00:41
      • 9 Knowledge Check

    • Lesson 6.7 - Mobile Synchronization

      04:07Preview
      • 1 Mobile Device Synchronization
        00:11
      • 2 Types of Data
        00:21
      • 3 Synchronization Methods Cloud
        00:35
      • 4 Synchronization Methods Desktop
        00:37
      • 5 Requirements to Synchronize Desktop
        00:44
      • 6 Knowledge Check
      • 7 Quiz
      • 8 Key Takeaways
        01:34
      • 9 Conclusion
        00:05

  • Module 07 - Security

    Preview

    • Lesson 7.1 - Security Threats

      11:57Preview
      • 1 Welcome screen
        00:10
      • 2 What's In It For Me
        00:40
      • 3 Common Security Threats and Vulnerabilities
        00:10
      • 4 Malware
        00:24
      • 5 Spyware
        00:30
      • 6 Key Loggers
        00:15
      • 7 Virus
        00:35
      • 8 Worms
        00:41
      • 9 Trojan Horse
        00:35
      • 10 Rootkits
        00:29
      • 11 Ransomeware
        00:43
      • 12 Phishing Attack
        00:56
      • 13 Spoofing
        00:28
      • 14 Social Engineering
        00:36
      • 15 Shoulder Surfing
        00:47
      • 16 Zero Day Attack
        00:37
      • 17 DDOS, Botnet, and Zombie
        00:50
      • 18 Dictionary Attack
        00:33
      • 19 Brute Force Attack
        00:26
      • 20 Non-Compliant Systems
        00:50
      • 21 Tailgating
      • 22 Man in the Middle Attack
        00:42
      • 23 Knowledge Check

    • Lesson 7.2 - Security Prevention Methods

      07:12
      • 1 Common Security Prevention Methods
        00:10
      • 2 Physical Security
        00:19
      • 3 Locked Doors
        00:55
      • 4 Man Traps
        00:16
      • 5 Document Security
        00:34
      • 6 More Physical Security Measures
        00:58
      • 7 Digital Security
        01:02
      • 8 More Digital Security Measures
      • 9 More on Digital Security
        01:00
      • 10 Digital Security Measures FewMore
        01:13
      • 11 How to Protect Your Network
        00:45
      • 12 Knowledge Check

    • Lesson 7.3 - Windows Security

      06:26Preview
      • 1 Basic Windows OS Security Settings
        00:12
      • 2 Users and Groups
        00:51
      • 3 NTFS
        00:50
      • 4 NTFS Permissions
        00:40
      • 5 Share
        00:33
      • 6 Shared Files and Folders
        00:27
      • 7 System Files and Folders
        00:26
      • 8 User Authentication
        00:40
      • 9 Administrator Rights
        00:22
      • 10 BitLocker
        00:26
      • 11 Encrypted File System
        00:59
      • 12 Knowledge Check

    • Lesson 7.4 - Security Best Practices

      04:04Preview
      • 1 Security Best Practices
        00:11
      • 2 Password Best Practices
        00:57
      • 3 More Password Best Practices
        00:52
      • 4 Account Management
        01:02
      • 5 Data Encryption
        00:35
      • 6 Patch Update Management
        00:27
      • 7 Knowledge Check

    • Lesson 7.5 - Securing Mobile Devices

      05:40Preview
      • 1 Securing Mobile Devices
        00:11
      • 2 Screen Locks
        00:47
      • 3 Locator Application Remote Wipes
        00:48
      • 4 Remote Backup Applications
        00:20
      • 5 Antivirus Antimalware
        00:59
      • 6 Patching OS Updates
        00:53
      • 7 Trusted vs Untrusted sources
        00:51
      • 8 Policies and Procedures
        00:51
      • 9 Knowledge Check

    • Lesson 7.6 - Data Destruction and Disposal

      02:33Preview
      • 1 Data Destruction and Disposal
        00:10
      • 2 Physical Data Destruction
        00:49
      • 3 All About Destruction
        00:45
      • 4 Recycling or Repurposing Best Practices
        00:49
      • 5 Knowledge Check

    • Lesson 7.7 - Securing a SOHO Network

      06:36Preview
      • 1 Securing a SOHO Network
        00:12
      • 2 SSID and Wireless Encryption
        00:50
      • 3 Placement of Antenna
        00:24
      • 4 Radio Power Levels
        00:29
      • 5 Wi-fi-Protected Setup
        00:39
      • 6 MAC Filtering and Spoofing
        00:29
      • 7 Assign Static IP
        00:23
      • 8 Firewalls
        00:24
      • 9 Disable Ports
        00:37
      • 10 Content Filtering
        00:36
      • 11 Physical Security
        00:30
      • 12 Knowledge Check
      • 13 Quiz
      • 14 Key Takeaways
        00:58
      • 15 Conclusion
        00:05

  • Module 08 - Software Troubleshooting

    Preview

    • Lesson 8.1 - Troubleshooting Operating Systems

      06:12Preview
      • 1 Software Troubleshooting
        00:12
      • 2 What's in it for me
        00:33
      • 3 Troubleshooting Operating System
        00:15
      • 4 Common Symptoms of OS - Frozen Screen
      • 5 Common Symptoms of OS - Failure to Boot
        00:50
      • 6 Common Symptoms of OS - Improper Shutdown
        00:41
      • 7 Common Symptoms of OS - Missing GUI
      • 8 Common Symptoms of OS - Missing NTLDR
        00:28
      • 9 Common Symptoms of OS - Missing GRUB
        00:32
      • 10 Common Symptoms of OS - Device Fails to Start
        00:24
      • 11 Common Symptoms of OS-Solution
        00:19
      • 12 Common Symptoms of OS - Missing DLL
      • 13 Common Symptoms of OS - Compatibility Error
        00:45
      • 14 Knowledge Check
      • 15 Common Symptoms of OS - Slow System
      • 16 Common Symptoms of OS - Kernel Panic
        00:41
      • 17 Common Symptoms of OS - Monitor Misalignment
        00:32
      • 18 OS Tools for Troubleshooting
      • 19 Other OS Tools for Troubleshooting
      • 20 Knowledge Check

    • Lesson 8.2 - Troubleshooting Security Issues

      04:16Preview
      • 1 Troubleshooting Common PC Security Issues
        00:11
      • 2 Pop-ups
        00:21
      • 3 Browser Re-direction
        00:41
      • 4 Invalid Certificates and Slow Performances
      • 5 Operating System Lock-up
        00:46
      • 6 Application Crash
        00:26
      • 7 Hacked E-mails
        00:40
      • 8 Rogue Antivirus
        00:44
      • 9 Spam
        00:27
      • 10 PC Tools for Troubleshooting
      • 11 Best Practice Procedure for Malware Removal
      • 12 Knowledge Check

    • Lesson 8.3 - Troubleshooting Mobile Device Applications

      00:12
      • 1 Troubleshooting Common Mobile OS and Application Issues
        00:12
      • 2 Common Symptoms - Mobile Devices
      • 3 Some Other Common Symptoms - Mobile Devices
      • 4 Knowledge Check

    • Lesson 8.4 - Troubleshooting Mobile Device Security

      05:00Preview
      • 1 Troubleshooting Common Mobile OS and Application Security Issues
        00:13
      • 2 Signal Drop/ Weak Signal
        00:34
      • 3 Power Drain
        00:25
      • 4 Slow Data Speed
        00:17
      • 5 Unintended Bluetooth Pairing
        00:24
      • 6 Leaked Personal Files/ Data
        00:40
      • 7 Unauthorized Location Tracking
        00:33
      • 8 Unauthorized Camera /Microphone Tracking
        00:24
      • 9 Knowledge Check
      • 10 Quiz
      • 11 Key Takeaways
        01:25
      • 12 Conclusion
        00:05

  • Module 09 - Operational Procedures

    Preview

    • Lesson 9.1 - Computer Safety Procedures

      04:31Preview
      • 1 Welcome Screen
        00:11
      • 2 What's In it for me
        00:27
      • 3 Computer Safety Procedures
        00:10
      • 4 Electrostatic Discharge
        00:43
      • 5 Control Electrostatic Discharge
        00:49
      • 6 Proper Component Handling and Storage
      • 7 Personal Safety
        00:56
      • 8 Safety Considrations
      • 9 More Safety Considerations
      • 10 Toxic Waste Handling
        00:49
      • 11 Local Government Regulations
        00:26
      • 12 Knowledge Check

    • Lesson 9.2 - Environmental Controls

      05:09Preview
      • 1 Environment Controls
        00:10
      • 2 Material Safety Data Sheet
        00:53
      • 3 Contents of MSDS
        00:27
      • 4 Important Environmental Considerations
      • 5 PowerSurges Burnouts Blackouts
        00:34
      • 6 UPS
        00:39
      • 7 Types of UPS
        00:37
      • 8 Surge Suppressor
        00:58
      • 9 Protection from Airborne Particles
      • 10 Dust and Debris
        00:51
      • 11 Knowledge Check

    • Lesson 9.3 - Dealing with Prohibited Activity

      03:55Preview
      • 1 Dealing with Prohibited Activity
        00:10
      • 2 Incident Response First Response
      • 3 Use of Documentation
        00:53
      • 4 Licensing
        00:53
      • 5 Personal and Enterprise License
        00:39
      • 6 Personal Identifier Information
        00:40
      • 7 Security Best Practices
        00:40
      • 8 Knowledge Check

    • Lesson 9.4 - Communication and Professionalism

      03:19Preview
      • 1 Communication and Professionalism
        00:10
      • 2 Communication Techniques
        00:56
      • 3 Communication Best practices
      • 4 Avoiding Distractions
        00:34
      • 5 Dealing with Difficult Customers or Situations
        00:49
      • 6 Undersestimating Customer Problems
        00:24
      • 7 Dealing with Confidential Information
        00:26
      • 8 Knowledge Check

    • Lesson 9.5 - Troubleshooting Theory

      04:17Preview
      • 1 Troubleshooting Theory
        00:10
      • 2 Troubleshooting Theory Steps
        00:38
      • 3 More Communication Best Practices
      • 4 Identifying the Problem
        00:37
      • 5 Establish a Theory of Probable Cause
        00:32
      • 6 Test The Theory to Determine the Cause
        00:21
      • 7 Establish a Plan of Action
        00:40
      • 8 Verify Full System Functionality
        00:19
      • 9 Find Documents Actions and Outcomes
        00:09
      • 10 Knowledge Check
      • 11 Quiz
      • 12 Key Takeaways
        00:44
      • 13 Conclusion
        00:07

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