What Is Inclusive Marketing and Why Does It Matter?

What is Inclusive Marketing?

Inclusive marketing happens any time a business or brand plans and creates communication that relates to people who have been historically underrepresented or stereotypically portrayed, including females, racial and ethnic minorities, people with disabilities, and multicultural and LGBTQ individuals. 

In essence, inclusive marketing needs to reflect the diversity of the real world, thereby including people of all backgrounds. And it’s not just because some shareholders in the boardroom say so — it’s everyday people who are of the opinion: 

“61% of Americans think diversity in advertising is somewhat or very important.” - Adobe 

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Why Does Inclusive Marketing Matter?

Inclusive marketing matters because consumers say it does. They’re rewarding organizations that reflect the reality of the world around them, that celebrate their values, and reflect these beliefs not just in marketing but also within the business itself. 

In fact, consumers are taking it a step further and looking at the makeup of the company touting a commitment to inclusivity, by verifying the board of directors, senior leaders, and other positions are also living up to these messages.

Inclusive marketing also matters because it helps brands reach new audiences and develop deeper relationships with existing ones. For example, when Victoria’s Secret failed to include models reflective of the average-sized American female in their marketing (as customers had requested), they experienced a decline in sales while brands that heeded these calls were increasing revenue. Victoria’s Secret not only alienated their existing customer base, but also forfeited any chances of reaching a broader audience.  

With all this in mind, we can conclude that buyers are more likely to do business with brands that prioritize these calls to action in a way that’s thoughtful, genuine, and actionable throughout the organization. 

Examples of Inclusivity in Marketing

So far, there are a number of businesses that have been generously promoting inclusivity and diversity in their marketing activities. Here are a few that come to mind:

Athleta

The activewear brand has been aggressively pursuing inclusive initiatives, and it’s evident in many of their images and messaging. It even acknowledges the delay in getting where they need to be, for their customers and the world.

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KiwiCo 

Inclusivity is meant for all ages, too, and KiwiCo does it right with images spanning its diverse, younger audience:

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Patagonia

Perhaps it’s not surprising that Patagonia prioritizes inclusivity in its marketing, but what’s even more impressive is how the brand weaves these efforts into their stories:

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Conclusion

Inclusive marketing matters for the sake of brands, their customers, and the world. It helps connect brands with new and existing audiences by creating relatable messaging that applies to everyone. Consider the benefits of inclusivity and diversity not only in your communications, but also throughout your organization as a whole.

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