ITIL® 4 Foundation Certification Training

ITIL Certification Course FAQs

• Why should you opt for Simplilearn ITIL certification?

  ITIL certification is ideal for IT professionals wishing to improve their IT organization's service. Taking up our ITIL® 4 Certification Training Course offers several advantages:

  • The course curriculum covers essential ITIL 4 concepts*, giving you a deep understanding of IT service management practices.

  • You will learn from experienced instructors who bring real-world insights and experiences to enhance your understanding.

  • You gain access to high-quality self-paced content, which allows you to learn according to your schedule and learning style.

  • The course will prepare you for the ITIL 4 Foundation exam, increasing your chances of passing on the first attempt.

  *Simplilearn is an accredited training partner ensuring high-quality and up-to-date course content.

• What are the prerequisites for ITIL certification?

  There are no prerequisites for ITIL certification. Anyone interested in upskilling can consider this certification.

• How do I renew my ITIL certification?

  Effective from 1st Jan’23, ITIL certification will hold a validity of three years unless renewed. If you intend to renew your certification, you can opt for the methods below:

  • Retake the examination before the certification expiry date.

  • Taking further certifications before the renewal date. The renewal date for all certifications within the certification suite will be automatically updated.

  • Collecting and logging professional development points via the MyAxelos membership platform: 20 CDP (continuous professional development) points each year across different categories of CDP for three consecutive years.

• Can I cancel my enrollment for ITIL training? Will I get a refund?

  Yes, you can cancel your enrollment in the ITIL certifications training. We provide a refund after deducting the administration fee. To learn more, please read our Refund Policy.

• What are the roles and responsibilities of ITIL professionals?

  Roles and responsibilities of ITIL professionals as per the ITIL framework include:

  • Responsibility for the entire IT lifecycle 

  • Define strategies, policies, and standards

  • Ensure the best quality of services offered

  • Monitor key performance indicators

  • Maintain operational costs

  • Problem Management

  • Guarantee continued improvement in services

• Where can I get practice questions for ITIL certifications?

  Simplilearn provides a free ITIL 4  Foundation practice test that contains questions related to the certification exam and helps you prepare.

• How do I download the ITIL Certificate?

  After passing the test, you can download your ITIL certifications from your PeopleCert account.

• What are the ITIL certifications paths according to the ITIL framework?

  The ITIL service value system has three designation paths - Managing Professional (MP), Strategic Leader (SL) and Practice Manager (PM) that one can choose from. However, candidates only qualify for these paths once they complete the ITIL 4 Foundation certification.
  The ITIL certifications journey includes the following:

  ITIL Foundation

  The ITIL Foundation certification is the primary step to becoming an expert. This certification covers the basics and key concepts of ITIL 4. To pass this certification, one should know the ITIL 4 principles, the four dimensions of service management, the key concepts of Lean, Agile, DevOps, and the best practices of ITIL 4.
  To achieve the ITIL 4 Foundation certification, one must take a short course and pass a one-hour exam. After acquiring the certification, one can choose either of the three designation paths mentioned above.

  ITIL Practice Manager

  After one acquires the ITIL 4 Foundation certification, those wanting to build their career in specific ITIL 4 management practices can choose the ITIL 4 Practice Manager Certification.

  ITIL Managing Professional

  This ITIL certification is for individuals working with technology and digital teams. It equips them with the practical and technical skills required to run IT projects and ensure a smooth workflow.

  ITIL Strategic Leader

  This ITIL certification encompasses all modern IT-enabled services and their influence on business strategies. If individuals complete all the modules of the above-mentioned paths, they can proceed to the ITIL Master training.

  ITIL Master

  After completing the MP and SL certifications and having a 5-year experience in IT service management, one can apply for the ITIL Master designation. This ITIL certification requires hands-on experience and knowledge of the ITIL service value system, ITIL framework, project management, and service management. ITIL masters are also involved in managing cloud services.

• What are the ITIL 4 Foundation certification requirements?

  Candidates must complete the ITIL 4 Foundation training before appearing for the certification exam. To achieve the certification, they must pass the one-hour-long ITIL 4 Foundation Certification exam with at least 65% of the total marks. The results are generally released within 15 days of completing the test. If you are enrolling in training courses, ensure that it is from accredited training organizations.
  Similarly, for further certifications, you must possess the ITIL 4 Foundation certification and pass the respective certification exams after completing the training courses.

• Who are the instructors for this ITIL foundation certification, and how were they selected?

  We have partnered with only the most highly qualified instructors for this ITIL foundation certification. Our rigorous selection process includes profile screening, technical evaluation, and a training demo. We also ensure that only trainers with a high alumni rating remain on our faculty.

• How do I enroll in the ITIL 4 Foundation certification?

  The application process for the ITIL 4 foundation involves three steps. 

  • First, candidates must submit an application detailing their motivation for the course. 

  • Next, an admission panel will review the applications and shortlist candidates based on their submissions. 

  • Finally, selected candidates can begin the ITIL 4 foundation within 1-2 weeks. 

  Please note that upon selection, candidates must pay the course fee using any preferred payment option available before beginning their learning journey.

• What is the salary range for an ITIL 4 Foundation-certified IT service management professional?

  The salary range for an ITIL 4 Foundation-certified IT service management professional can vary depending on location, experience, and the specific industry. Generally, according to Payscale, average salaries for ITIL-certified professionals in the US are $108,000, with senior-level positions and those in larger organizations typically commanding higher salaries. 

  According to Payscale, Indian ITIL professionals make an average of INR 10 Lakhs.

• What are the ITIL 4 Foundation certification requirements?

  Candidates must complete the ITIL 4 Foundation training before appearing for the certification exam. To achieve the certification, they must pass the one-hour-long ITIL 4 Foundation Certification exam with at least 65% of the total marks. The results are generally released within 15 days of completing the test.
  Similarly, for further certifications, you must possess the ITIL 4 Foundation certification and pass the respective certification exams after completing the training courses.

• Where can I get practice questions for ITIL certifications?

  Simplilearn provides a free ITIL 4  Foundation practice test that contains questions related to the certification exam and helps you prepare all the basic concepts and advanced topics outlined by the ITIL foundation.

• How often is the ITIL certification exam updated?

  The ITIL certification exam gets updated every 2-3 years.

• What are the different ITIL training options available?

  Different ITIL training options available in the market are:

  • Foundation training
  • Practitioner training
  • Intermediate training
  • Expert training
  • Master training

• How do I prepare for ITIL certification?

  To prepare for ITIL certification, you need to follow the steps given below:

  • Gain in-depth knowledge about what ITIL is and what the main concepts involved
  • Search and join a comprehensive ITIL training course and go through the study guide given in the course
  • Get your doubts clarified by the respective instructor and try to understand if you can relate to the ITIL functions and processes in your work area.
  • Attempt practice tests as much as possible to get the hang of the ITIL certification exam.
  • Try understanding the relationship between the five ITIL Exam stages and schedule your ITIL exam when you are ready with your preparation.

• How can ITIL training help in my current job?

  With ITIL training and certification, employees can help their organizations systemize IT service operations and add more professionalism to their present job role.

• What is ITIL used for?

  Information Technology Infrastructure Library, usually referred to as ITIL in short form is a framework designed to align IT department work to business requirements. In simple words, ITIL is a set of guidelines and best practices for standardizing the process of IT services selection, planning, delivery, and support. Companies that follow protocols laid out by the ITIL framework are better at providing quality services and customers satisfaction. With this ITIL course, one can successfully dive into the world of ITIL.

• Who needs ITIL Certification?

  ITIL certification is ideal for IT professionals wishing to improve their IT organization's service. The ITIL framework provides a common language for delivering IT services, including more effectively interacting with suppliers and customers to overcome any challenges between IT and business and achieve targeted results. Since the ITIL 4 Foundation certification is a gold standard in the IT service management industry, it provides basic knowledge about the concepts, core principles, and best practices of the IT service management industry. Nowadays, ITIL certification is also finding applications in cloud services.

• Who are the trainers for live classroom training for ITIL certification?

  All of our highly qualified trainers are ITIL®-certified with more than 15 years of experience in training and working in the IT domain.

• Can I take ITIL certification exams online?

  Yes, the ITIL certification exam can be taken online anytime, 24/7.

• What is the passing score for the ITIL certification exam?

  The passing score for the ITIL certification exam is 65%.

• What is Global Teaching Assistance?

  Our teaching assistants are a dedicated team of subject matter experts here to help you get certified as a data analyst on your first attempt. They engage students proactively to ensure the course path is followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

• What is covered under the 24/7 Support promise?

  We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. You will have lifetime access to the community forum, even after completion of yourI TIL® 4 Certification Training Course with us.

• Does Simplilearn have corporate training solutions?

  Discover how Simplilearn for Business can equip your teams with the latest AI and other digital skills, including industry certifications. Our tailored training and learning paths are designed for Fortune 500 and mid-sized companies, offering targeted skill development for their workforce. Explore our comprehensive learning library, Simplilearn Learning Hub+, which features unlimited live interactive solutions that are available organization-wide. Our dedicated curriculum consultants collaborate with each client to identify and implement the ideal learning solutions for their teams' needs.