ITIL® 4 Foundation Certification Training
ITIL Certification: The Key to Efficient IT Management
28,967 Learners
ITIL Certification Course Overview
Get ready for ITIL® 4 Foundation Certification with our blended learning approach. Acquire essential IT service skills, foster team collaboration and drive value. Engage in both live classes and self-paced content, featuring assessments and real-world case studies. This ITIL certification prepares you for the exam and strengthens IT teamwork.
ITIL Training Key Features
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- Earn maximum of 22 PDUs with instructor-led sessions
- Access to official content from PeopleCert
- Course fee includes examination fee
- 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
- Accredited course curriculum with lifetimes access to recorded and self-learning content
- 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan
- Earn maximum of 22 PDUs with instructor-led sessions
- 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
- Access to official content from PeopleCert
- Accredited course curriculum with lifetimes access to recorded and self-learning content
- Course fee includes examination fee
- 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan
- Earn maximum of 22 PDUs with instructor-led sessions
- 30 quizzes, 2 real-world industry cases, 4 mock tests and 6 simulation assessments
- Access to official content from PeopleCert
- Accredited course curriculum with lifetimes access to recorded and self-learning content
- Course fee includes examination fee
- 100+ Premium Exam Based Questions | Cheat Sheet | Guaranteed Exam Pass Study Plan
Skills Covered
- ITIL key concepts
- ITIL process models
- Customer experience improvements
- 15 ITIL best practices
- ITIL central principles
- Service level management
- ITSM efficiency
- ITIL key concepts
- ITIL central principles
- ITIL process models
- Service level management
- Customer experience improvements
- ITSM efficiency
- 15 ITIL best practices
- ITIL key concepts
- ITIL central principles
- ITIL process models
- Service level management
- Customer experience improvements
- ITSM efficiency
- 15 ITIL best practices
Begin your journey to success
Get lifetime access to self-paced e-learning content
Benefits
The ITIL certification training is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.
- Designation
- Annual Salary
- Hiring Companies
- Annual SalarySource: GlassdoorHiring CompaniesSource: Indeed
- Annual SalarySource: GlassdoorHiring CompaniesSource: Indeed
- Annual SalarySource: GlassdoorHiring CompaniesSource: Indeed
- Annual SalarySource: GlassdoorHiring CompaniesSource: Indeed
ITIL Training Course Curriculum
Eligibility
Pre-requisites
Course Content
ITIL® 4 Foundation
PreviewLesson 01 - Course Introduction
08:02Preview1.01 Course Introduction
08:02
Lesson 02 - Key Concepts of Service Management
18:01Preview2.01 Key Concepts of Service Management
00:312.02 Service Management
01:392.03 Stakeholders of Service Management
01:252.04 Service Consumer Roles
02:222.05 Products and Services
00:442.06 Service Offerings
01:562.07 Service Relationships
02:312.08 Value Outcomes, Costs, and Risks Service Relationships
02:172.09 Risks
01:382.10 Utility and Warranty
01:512.11 Key Takeaways
01:07Knowledge Check
Lesson 03 - Four Dimensions of Service Management
22:27Preview3.01 Four Dimensions of Service Management
00:313.02 Dimensions of Service Management
01:213.03 Organizations and People
02:333.04 Information and Technology
03:103.05 Information and Technology Regulations
00:473.06 Selecting the Right Technology
01:193.07 Factors Influencing Technology
01:073.08 Cloud Computing
01:203.09 Partners and Suppliers
01:403.10 Organization Strategy
02:123.11 Value Streams and Processes
02:123.12 Processes
01:043.13 Factors Affecting Service Providers
02:293.14 Key Takeaways
00:42Knowledge Check
Lesson 04 - The ITIL Service Value System
30:08Preview4.01 The ITIL Service Value System
00:314.02 Service Value System
01:534.03 Components of SVS
00:594.04 Organizational Silos
02:274.05 ITIL Guiding Principles
01:264.06 Focus on Value
01:584.07 Applying the Principle - Focus on Value
01:144.08 Start Where You Are
01:554.09 Applying the Principle - Start Where You Area
01:234.10 Progress Iteratively with Feedback
01:484.11 Applying the Principle - Progress Iteratively with Feedback
00:594.12 Collaborate and Promote Visibility
02:004.13 Applying the Principle - Collaborate and Promote Visibility
01:024.14 Think and Work Holistically
00:294.15 Applying the Principle - Think and Work Holistically
01:174.16 Keep It Simple and Practical
00:464.17 Applying the Principle - Keep It Simple and Practical
01:084.18 Optimize and Automate
01:494.19 Applying the Principle - Optimize and Automate
01:414.20 Principle Interaction
02:484.21 Key Takeaways
00:35knowledge Check
Lesson 05 - The Service Value Chain
12:39Preview5.01 The Service Value Chain
00:355.02 The Service Value Chain Overview
01:075.03 Plan Activity
01:155.04 Improve Activity
01:095.05 Engage Activity
02:025.06 Design and Transition Activity
01:145.07 Obtain or Build Activity
01:235.08 Deliver and Support Activity
01:225.09 Service Value Streams
01:115.10 Key Takeaways
01:21Knowledge Check
Lesson 06 - ITIL Management Practices
52:03Preview6.01 ITIL Management Practices
00:426.02 Continual Improvement
02:556.03 Information Security Management
02:506.04 Relationship Management
02:296.05 Supplier Management
04:156.06 Supplier Management Activities
02:166.07 Change Enablement
03:086.08 Incident Management
02:236.09 IT Asset Management
03:226.10 IT Asset Management Activities
02:166.11 Monitoring and Event Management
02:246.12 Problem Management
03:526.13 Release Management
02:286.14 Service Configuration Management
02:306.15 Service Desk
03:336.16 Service Level Management
03:216.17 Service Request Management
03:116.18 Deployment Management
02:326.19 ITIL Terms
00:536.20 Key Takeaways
00:43Knowledge Check
Lesson 07: Online Video Lectures
08:47:04Preview7.01 Course Introduction
11:017.02 Key Concepts of Service Management
50:377.03 Four Dimensions of Service Management
01:22:157.04 ITIL Service Value System
01:43:107.05 The Service Value Chain
45:047.06 ITIL Management Practices
02:58:017.07 Mock Test Papers Discussion
56:56
ITIL Course Advisor
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ITIL 4 Foundation Exam & Certification
What is ITIL®?
ITIL®, or Information Technology Infrastructure Library, is a management framework for delivering IT services. It helps organizations manage risks, plan efficiently, optimize incident management practices and digital strategies, and build a scalable IT environment that promotes business growth.
What is ITIL certification?
ITIL certification validates your qualifications for an IT position. It showcases your knowledge and expertise in IT service management best practices, processes, terminologies, and techniques prevalent in modern IT.
What is the ITIL 4 Foundation exam?
The ITIL 4 Foundation certification exam is an entry-level test and a good starting point for anyone wanting to challenge their skills in the ITIL framework for IT service management. The ITIL certification exam will test your understanding of the core ITIL 4 principles, which include Lean, Agile, and DevOps concepts. The exam is available online, and you can take it anytime, making it convenient for busy IT professionals.
Our ITIL® 4 Certification Training course is tailored to help you understand how to manage modern IT-enabled services. It covers key concepts and common practices throughout the service lifecycle, giving you the knowledge and confidence to ace the ITIL certification exam on your first try.
What are the benefits of ITIL certification?
Securing an ITIL certification can have a positive impact on your career. Some of the prominent ITIL Foundation certification benefits are:
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Enhanced Earnings: By gaining new methodologies and skills, you’ll become more knowledgeable and valuable to an organization, boosting your earning potential
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Increased Efficiency & Effectiveness: ITIL frameworks are known to optimize performance, improving competence and productivity
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Better Risk Management: With an ITIL certification, you can effectively identify and manage risks. This involves controlling and mitigating risks and implementing cost-effective risk management strategies
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Are ITIL certifications worth it?
If you're seeking mid to senior level management positions, you should pursue an ITIL certification. ITIL certifications add great value to your profile, improving your earning potential and proving your skill set, making them a worthy investment in your career.
Our ITIL Certification Training course will prepare you to pass the ITIL exam, leading to better career development opportunities.
ITIL Certification Training Reviews
Priscilla Taylor
Cyber Security Admin ManagerThis course turned out to be very fruitful for me. It got me a new job, promotion & salary hike within the organization, as well as new projects. The comprehensive curriculum, 24x7 learning support, and flexible schedule made my learning journey smooth. I appreciate the communication & motivation from the staff of Simplilearn in the United States.
Ammar Abdalla Ahmed
Senior Technology AnalystAfter completing this course and gaining practical experience, I landed a new job with a 35% salary hike and I am grateful for that. I loved the flexibility Simplilearn offers, allowing me to study on my own schedule. This course helped me transition my career, and my long-term goal is to build an IT service company in the United States.
Jose Ruben Gomez
Process Excellence LeaderAfter completing various courses from Simplilearn in the IT category, I successfully shifted from business development to IT services. I gained critical skills used in my role as a Process Excellence Leader at U.S. Bank in the United States. My salary increased by 31%, all thanks to my learnings from this course.
Anup Nair
Compliance ManagerSimplilearn's ITIL certification helped me transition from Team Lead to Assistant Manager with a 35% salary increase. It's an excellent platform for those pursuing ITIL certification, especially as I work towards my goal of moving to Canada and advancing my career in IT service management.
Jeffery MacDonald
Service Desk SpecialistWhile at JD Irving, I realized the need to upskill and chose Simplilearn for ITIL certification. The expert-led, blended learning approach was excellent, helping me land a Service Desk Specialist role at ABM Integrated Solutions, a reputed company based out in Canada. I now aim to apply my skills and work towards a team lead position.
Sundaresan Sethuraman
Senior Manager - Digital ProgramThe ITIL foundation course is systematic and easy to follow, ideal for beginners looking to pursue an ITIL certification or ITIL Foundation. The trainer follows a step-by-step approach, making it easier to grasp concepts.
Parth Purohit
Change Management PartnerI began my career with Infosys in March 2013 and quickly realized my strengths in stakeholder management and ITIL-based project handling. Despite working in this field since 2016, I only pursued ITIL certification in 2019. This decision clarified my doubts and led to a new job with a significant salary hike.
Samhita Sarkar
Project ManagerThe ITIL foundation course is very well structured, and I am thankful to Simplilearn for assigning an outstanding trainer. It's been an enjoyable learning journey. Real-world examples during the sessions help us think a little out of the box. Thanks again.
Rajen Ghosh
I completed my ITIL certification from Simplilearn. The certification helped me to get promoted from technical support engineer to the position of Network Senior Manager. Thank you Simplilearn!
Efren Jr Bernardino
ITIL course from Simplilearn helped me to improve my service towards my clients. The learning was helpful and knowledgeable. Thank you, Simplilearn.
Vikas D Pandey
Thanks to the global practices of ITIL I learned from Simplilearn, I now guide my team in offering better client service.
Sameer Marathe
Project ManagerThe certification took me from a Project Manager to a Senior Position with a good hike. All credit to the informative and easy-to-understand online study material!
Sk Shabbir
Simplilearn's ITIL course was a great experience. The course content is simplified and great for learning. The customer service is excellent and always available for a chat. This certification has helped my career path with a role change from IT Support Engineer to IT Support Officer along with a salary hike. Thanks, Simplilearn.
Why Join this Program
- Develop skills for real career growthCutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills
- Learn from experts active in their field, not out-of-touch trainersLeading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.
- Learn by working on real-world problemsCapstone projects involving real world data sets with virtual labs for hands-on learning
- Structured guidance ensuring learning never stops24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts
ITIL Certification Course FAQs
Is ITIL training worth it in the USA?
Yes, ITIL training is worth it in the US. Professionals with ITIL certifications are in high demand worldwide. Given the fact that large, global enterprises leverage the ITIL framework, there are many rewarding and well-paying career opportunities for ITIL-certified professionals.
What are the requirements for enrolling in ITIL training in the United States?
To be eligible for this ITIL 4 Foundation Certification Training course, applicants should have a bachelor's degree or high school diploma. Newcomers and experienced professionals can take Simplilearn’s ITIL® 4 Foundation Certification Training course. Though prior knowledge of ITIL is helpful, it is not required.
How long does it take to complete the ITIL course in the United States?
You’ll have eight days to complete the online self-learning content and course-end knowledge assessments in this ITIL Foundation training course. You can do this at your own pace and schedule.
Why should you opt for Simplilearn’s ITIL certification course?
ITIL certification is ideal for IT professionals aiming to improve their IT organization's service. Taking up our ITIL® 4 Certification Training course offers several advantages:
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The course curriculum covers essential ITIL 4 concepts*, giving you a deep understanding of IT service management practices
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You’ll learn from experienced instructors who bring real-world insights and experiences to enhance your understanding
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You gain access to high-quality self-paced content, which allows you to learn according to your schedule and learning style
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The ITIL certification course will prepare you for the ITIL 4 Foundation exam, increasing your chances of passing on the first attempt
*Simplilearn is an accredited training partner, ensuring high-quality and up-to-date course content.
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What is the passing score for the ITIL certification exam?
The passing score for the ITIL certification exam is 65%.
How do I renew my ITIL certification?
Effective from 1st Jan’23, an ITIL certification will hold validity for three years unless renewed. If you intend to renew your ITIL certification, you can opt for any of the following methods:
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Retake the ITIL certification examination before the expiry date
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Earn new certifications before the renewal date to automatically update the renewal date for all ITIL certifications within the certification suite
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Collect and log professional development points via the MyAxelos membership platform. Get 20 CDP (continuous professional development) points each year across different categories of CDP for three consecutive years
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- Acknowledgement
- ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.